My account has been permanently blocked 3 times for suspicion of commercial sales. After a first appeal, they apologized for their error and reactivated my account. The second time, the block happened 1 day after my unblocking; similarly, they apologized for their error and reactivated my account. The third time, 2 days after my unblocking, they told me I had 12 days to delete my commercial listings or convert to a pro account, but I never received this message, given that I was blocked and I am already a pro seller. Since then, I have only received automated-style responses telling me they have their hands tied.
Same problem, everything is happening exactly like you… I’m still stuck right now
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I am pushing the support but always the same automated responses… I think it’s hopeless for me
Yes, same as you, but I don’t think it’s impossible. On the other hand, we’ll get blocked in a loop for a few days afterwards…
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Yes, because they blocked me and unblocked me twice, one day after my unblocks, with apologies from them. And the third time, they told me I had 12 days to remove my commercial ads or convert my account to a pro account. I told them over and over that I was already on a pro account, but I keep receiving automatic messages saying: We are sorry that the answer is not satisfactory, but the appeal has already been reviewed and we must adhere to our initial decision. 
Recreate a ticket to start from scratch, and do not click on « I agree to receive answers in English »
It takes a little longer, but it works better