Vinted Go, cancel and return to customer

Vinted Problems
1

Hello,

A small topic to see if anyone has already encountered this situation.

I’m shipping via Vinted Go, the lady can’t retrieve it at the locker, the code is invalid, and for good reason, the package isn’t there due to lack of space…
Communication with Vinted and Vinted Go and all that…

The request for an extension with Vinted is not taken into account, the order is canceled, refund in a few days.
Return to seller expected.

Except that Vinted Go has corrected its mistake and the package is being redirected to the locker for the customer to receive…:thinking:

Free purchase and all that… who should I claim from?

1 Like
2

Hello,

Complex situation indeed :sweat_smile: I will claim from Vinted first, as they were the ones who canceled the order even though it was still in transit.
And besides, I don’t understand: since the package had already been sent, why did Vinted cancel the order? In cases like this, isn’t there a grace period like when the package is lost?

3

Hello,

Me neither, but they acknowledged their mistake and refunded me.
All’s well that ends well.
I just had to insist a little.

1 Like
4

Great, thanks for sharing here, it might be useful for other people!

5

Good evening, so since Vinted cancelled the order, did the package come back to you? Thanks