Buyer did not collect the package. The package is returned but gets lost on the way. Vinted refuses to refund me

Vinted Problems
1

Hello

I sent a package. The buyer didn’t pick it up because they had gone on vacation. The package is being returned but gets lost along the way. I notified Vinted, who replied that I could relist the item. I explained that I hadn’t received it back since it was lost. They responded that they stood by their decision and that I would not be refunded. I’m hallucinating. Is this usual?

2

Alas, it happens. We lose the money and the item. Despite dozens of emails exchanged with this completely crazy AI. This is why now, depending on the category of the item, I cancel the sale if it’s Vinted Go or Mondial Relay.

3

Alas yes, Vinted is not very reliable for that.

For me, a package was declared « not found in the locker », the sale was cancelled and the buyer refunded. A week later, it was delivered and Vinted didn’t pay me for the order. Luckily, I came across an honest buyer who warned me and offered to pay via PayPal herself.

4

Hello everyone, it happened to me once and I was reimbursed by Vinted by contacting support via vinted@vinted.fr and legal@vinted.fr

1 Like
5

Hello,

Welcome to the forum! And thank you for your very descriptive title!
Like @Anton, I advise you to send emails. I have already had this situation and Vinted also reimbursed me.
Good luck!

6

Hello,

I had this situation with orders in October and December. 2 packages lost. One for 140 euros, the other for 70 euros. Emails won’t work, or the energy/win ratio is quite miserable…

I came across a sub Reddit 3 days ago, use SignalConso, it’s magical.

I sent a report for the first one on SignalConso, I sent the screenshots to Vinted and 3 hours later, magically, they refunded me (December order).

For the second one, I just reopened a dispute and mentioned that I was going to send a report on SignalConso, 10 minutes later I was refunded. Simple and effective, I didn’t think that would be the case.

3 Likes
7

Hello,

But can this really work??? Because I’m losing hope with an AI that doesn’t respond…

8

Some people are luckier than others… SignalConso is a fifty-fifty chance, and that’s even…

9

Try following these steps:

10

Hello Sandra, I would structure the follow-up by clearly separating two points:

  1. You have fulfilled your obligation as a seller: package deposited + tracking available.

  2. The return was lost before restitution, so you need to ask Vinted either for proof of a return actually delivered or for compensation related to the transport.

Attach to the same message: deposit slip/proof of deposit, outbound tracking, return tracking indicating loss or non-delivery, screenshot of Vinted’s decision, and screenshots of your exchanges. Explicitly request the reopening of the dispute and a reasoned response within 7 days. I would not indicate that the item can be resold until it has physically returned, to prevent Vinted from considering that you accept their decision.

Transparency: I work on Rescuro (rescuro.nanocorp.app), a tool that helps structure Vinted disputes and draft follow-ups. The free analysis can especially help transform these documents into a clear message to send to support/legal.