I wanted to share a rather frustrating situation to see if others have experienced the same thing, and if there’s a solution to speed up processing or unblock the payment on the seller’s side.
The package was sent on June 3rd. No news since June 8th. On July 8th, Mondial Relay officially confirms the package is lost. The buyer was refunded, and I even have written proof from Mondial Relay stating they refunded Vinted.
Despite this, Vinted still refuses to pay me the sale amount, telling me I have to wait 25 business days (over a calendar month!), even after confirmation of the loss. I’ve followed up multiple times, provided documentation, pointed out that the package is officially declared lost… nothing works.
They maintain their position and systematically close the discussion.
Has this ever happened to you?
Have you managed to get a faster release?
Is there an effective procedure or a priority channel?
Yes, I’ve had that happen before too, but unfortunately, there’s no way to speed up the refund process beyond that specific timeframe. So, I just had to be patient and I did get a refund in the end.
I also threatened them by email with a formal notice, but it doesn’t seem to affect them much , for me it’s 85 euros, and what bothers me even more is that the sale was made when I was a private individual and I will probably have to pay URSSAF now that I am a professional.
I just opened a new dispute because they were ghosting me on the previous one. They’re telling me the package was returned to me… but they won’t answer when I ask for the pickup point and the withdrawal code if it’s a locker… vintedgo is catastrophic and the only way to contact them… is vinted
Hello! I lost 5 packages via Chronopost at the Montpellier sorting center. I tried multiple times to get Chronopost and Vinted to investigate for the disappointed buyers who received nothing. It didn’t help much, except to keep my buyers informed. After this interminable and absolutely incompressible delay, we were reimbursed. Vinted reimbursed the sale amount and is not limited to the €33 indicated. That was the good news. But it’s wasted energy fighting them because bots handle everything.
Hello,
Thank you for describing the situation you encountered with Vintedgo and for providing the email address.
I am in the same situation, I have just sent an email to request a refund for my item because obviously Vinted support doesn’t want to hear anything. (It’s obviously my fault for not sending anything… and the delivery driver transported air for a week… )
1 week after its arrival in the locker, it was found empty. I assume it was opened and someone took it before my buyer…
I dropped off a package in a locker yesterday and… surprise, the locker offered for my drop-off was already full. Being an honest person, I just added my package next to the one already present… But I hope the next people who open this locker will be just as honest…
It shouldn’t be possible to end up in such a situation… The carriers should fix these « bugs ».
Hello,
It seems to me that in this kind of case, one should rather indicate that the locker is already full? So that another one can be opened instead and you can put your package there.
But yes, I agree on the principle: if we know that locker #2 was opened at 12 p.m. for a deposit, it is logically full at 1 p.m. if the delivery person does not come by in between, so it should not be offered afterwards to add a package…
The package was sent on June 3rd.
and I did get a refund in the end.
)