Quick tip: VintedGo customer service can be reached at 01 77 71 01 97, Monday to Friday, from 9:00 a.m. to 6:00 p.m. (but actually no, tested on a Sunday evening, it answered…)
Be careful, this is just a carrier, nothing to do with Vinted… So they only deal with package/locker problems…
thanks for the tip!
However, the incompetence of Vinted’s staff is stratospheric…
I am forced to send them this with every message:
IMPORTANT – READ CAREFULLY BEFORE RESPONDING
DO NOT SEND A GENERIC OR AUTOMATED RESPONSE.
READ, ANALYZE, and UNDERSTAND the situation BEFORE answering.
EVERY detail in my request MUST be considered. A SUPERFICIAL RESPONSE WILL NOT BE ACCEPTABLE.
REMINDER: This conversation is recorded and VISIBLE TO YOUR SUPERVISORS.
I am a HIGHLY EXPERIENCED seller on Vinted. You are not dealing with a beginner. Handle this issue with SERIOUSNESS and COMPETENCE.
Or this:
SUBJECT: FORMAL NOTICE – Malfunctions and Contractual Shortcomings
To the management of Vinted,
I hereby FORMALLY PUT YOU ON NOTICE to take responsibility for the numerous malfunctions observed on your platform, which are causing direct harm to users. 
Your systematic refusal to acknowledge certain anomalies and to propose appropriate solutions constitutes a breach of your contractual obligations. It is UNACCEPTABLE for your customer service to hide behind automated responses without considering the concrete facts.
I SUMMON you to implement the following measures within 48 HOURS:
A clear and effective dispute resolution process.
Direct access to a competent decision-maker.
Serious and individualized handling of complaints.
Failure to provide a concrete response within the given timeframe will compel me to take the following actions:
Referral to the competent authorities (DGCCRF, consumer ombudsman, consumer defense associations).
Legal proceedings for breach of your contractual obligations.
Public exposure of your service’s failures.
I REQUEST to be put in contact IMMEDIATELY with a QUALIFIED MANAGER and not a standardized customer service.
Response time: 48 hours.
And even then… they just closed the conversation without replying…
In fact, Vinted is a multinational corporation above the law with a low, low, looooow… cost customer service… Really, between the clueless customers and the Vinted staff, you have to hang on tight in this business…
Edit: After some research on the internet, the problem is not an isolated case. It’s frequent…
Hello,
I dropped off a package in a Vinted Go machine.
The package tracking did not update despite me scanning the package and placing it in the locker.
A week later, Vinted canceled my sale on the grounds that I had not sent the package, according to them.
The buyer was refunded, I lost my sale and my package.
I went back to the tobacco shop several times to find out where my package was.
The spot where I had placed my package was empty.
I contacted Vinted Go customer service and Vinted customer service.
I always get the same answers from them: I placed my package incorrectly, I put it at the top of the machine, or I didn't close the flap.
I tried to make a claim and explain my situation, Vinted says the issue has been dealt with and ends the conversation.
Even if I start a new claim, I always get the same answers because they are pre-programmed emails.
Do you have any solutions to offer me, please?
Thank you in advance and thank you for reading
I’ve had the same experience, I once sent an email asking for a real response and not an automated one (regarding an item I saw on the site, but it was refused for me, I never got a response).
Hello everyone,
Regarding Vinted Go locker drop-offs, I’m quite surprised…
Often, when I go to drop off a package, the onboard computer suggests a locker that is already occupied!
Being honest, I close it, indicating there’s a problem and the locker isn’t empty. But what stops a malicious person from taking the package and closing the door, asking for another locker?
This has happened to me 6 times and at 2 different lockers.
At a third one, I found a tiny package on the floor. In front! Abandoned… Probably lost by the delivery person because it was too small.
I tried to scan it to put it in the locker… but unknown QR code!
I put it on top 
Therefore, I’m always worried when a buyer selects this shipping method.
In your opinion, why are these malfunctions happening?
Hello, we had an experience with Mondial Relay… when you know the poor quality of service from their customer support… it’s complicated to explain to them that the problem comes from their locker!
It’s clear… and disheartening
I am experiencing the same problem with a closed conversation without resolution. I have two packages that have been in Vinted Go lockers for several weeks due to a lack of available carriers in the area. Vinted’s responses are probably generated by a poorly trained AI because they are stupid; it’s like this: the Vinted Go depot manager asks for a carrier, and they reply that they will send a technician… Of course, my sales have been canceled because they were not delivered, and I have two automatically generated bad ratings. Should I file a complaint so that Vinted takes action and at least retrieves the packages?