Vinted Go rerouting without my authorization

Vinted Problems
1

Hello,

I need help regarding a Vinted Go delivery.

My order was mistakenly rerouted to a locker in Villeneuve d’Ornon (near Bordeaux), even though I live in Vincennes (Val-de-Marne).

I obviously have no way to get to this locker.

Here is the current tracking:

  • 11/17: package rerouted to a locker in Villeneuve d’Ornon
  • 11/23: package indicated as « ready for pickup » at this location

I would like Vinted to:

reroute the package to a Vinted Go locker near my address,
or, if this is not possible, initiate a return to the sender so that the order can be refunded or resent correctly.

I am attaching the tracking screenshot showing the routing error.

Thank you in advance for your help — the situation has been stalled for several days.

IMG_7677
IMG_76771290×2796 271 KB

2

Hello,
Welcome to the forum!

Indeed… that’s a bit far :sweat_smile:
Did you notify Vinted? By email or directly through the messaging system?

Otherwise… you can wait for the package to make the return journey, but I think you risk not being reimbursed in that case, so it’s not the option I would advise you to take first :slight_smile:

3

Yes, Vinted has been notified, but there has been no response from them since my first messages yesterday.

4

That’s it, Vinted has canceled the transaction, I have to wait for the package to return to the seller and they will refund me. Then I will ask the buyer to send it back to me via Mondial Relay.

1 Like
5

Glad to hear you have feedback.
Good luck!