I searched in advance to see if a topic already existed.
I sent a package to Italy and despite several reminders, the buyer did not collect their package.
They only replied to me on the last day they could collect it, and of course, they didn’t collect it.
In short, it was returned to me, and I have sent messages to support very, very often.
Each time I was told that I had to wait 25 days.
I admit I didn’t see that I could collect it and I never received any messages from Vinted (like when you’re a buyer).
I waited for the 25-day period (May 21st), and then I was told that my package had been available since May 5th and that since I hadn’t collected it, it was no longer available, and it was the 8th day, so they could no longer contact the carrier.
I am very angry and disappointed, but I have had no positive feedback, nor even the address where I should have collected it… who could I contact?
Are you not tracking your orders?
Are you not tracking your returns?
Personally, I check the status of orders (and therefore packages) once a day.
If packages are delivered to the pickup point, I automatically send a message to the buyers so they remember to collect their packages. (I copy-paste the same template message)
I still had a number of packages that were not picked up at the pickup point, so since then, I check.
Besides, we sometimes wonder why some people order and then don’t collect their packages.
Yes, it results in a waste of time and cost (packaging).
When buyers do not collect their packages (with ChronoPost), the package is directly returned to the seller’s mailbox.
At least, that’s what happened to me.
For Mondial Relay, you have to go and collect it at the pickup point.
Afterward, you have a feature that allows you to automatically republish your ad.