Hello,
I have looked at other topics, but none seem to match my problem.
I sold a lot of two pairs of shoes in May. The package arrived at the pickup point on 05/19, and the buyer did not collect it.
On May 29, I received an email from Chronopost (shop2shop delivery) indicating that the package was not collected and would be returned to me. It also stated I would receive a notification when the package was available for pickup at the relay point, with a tracking link.
When I click on the tracking link, it’s the same tracking link as my shipment. I looked at the details and saw that on 05/27 at 00:05, the instance ended. Then another update, still on 05/27 at 16:22, indicating that the package was handed over to the driver. Finally, a last update, still on 05/27 at 16:23 (so 1 minute later), indicating that the package was redeposited at the same pickup point (the buyer’s one) and that a notification message was sent to the recipient.
I contacted Chronopost on June 3, who told me it must have been a bug, but that the package should have been picked up by then. They said that since Vinted is the shipper, they should be the ones to contact them. I then contacted Vinted via the help center and also via the email address legal@vinted.fr on June 3 as well. No response since then.
On Vinted, the status hasn’t changed. The package has been marked as
