Hello everyone,
I sold an item in November, and sent it via Chronopost. The recipient did not pick it up. The item was therefore returned, but remained in the Chronopost warehouse for a month before being returned to the pickup point (???). At that point, I managed to get a photo of the package from the manager: the label had been modified by Chronopost and no longer contained any information about me: therefore, it’s impossible for the package to be returned to me!
I contacted Vinted several times because they are the Chronopost customer.
In the end, I never got my package back; it’s in a Chronopost warehouse, and Vinted is telling me that I’m not getting any refund, compensation, or anything at all…
How can I get my package back?
Thank you for your help!
Carine
Hello Carine,
Have you tried contacting Chronopost?
Hello, yes several times. The answer is that Vinted has to do it because Vinted is the Client.
But here is Vinted’s response
It’s surprising because I had a similar problem with Mondial Relay and after a while, Mondial Relay reimbursed Vinted, who then reimbursed me.
Hello, yes I have contacted Chronopost many times and they tell me they can’t do anything because Vinted is the client.
Hello, I have the same problem, package returned, considered delivered to a relay point, I go there with my number, they have nothing. In the tracking, I can see that the package has been repackaged, so I really have the impression that they also changed the label for me!
Hello, thank you for your feedback. No, absolutely not, it clears customs each time.
Hello
Is there an article to turn against V: article / laws? Because every time I make a claim, they ask for my contact details for C, and tell me that in any case I will not be reimbursed?
Hello,
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