Clearly Vinted prioritizes the return solution, giving the seller the choice whether or not to cover the return costs. If you opt for the buyer to pay for the return, then this missed transaction will not have cost you anything, so why refuse it?
Accept the return and the matter is closed at no cost to you.
Accepting the return is often the least risky (and least conflict-prone) solution, and by charging the buyer, it often discourages them, and the sale is still finalized. At worst, you get the item back and put it back up for sale.
Vinted’s terms and conditions clearly state that a sizing error on the part of the buyer is not an acceptable reason if it was correctly indicated in the item description.
I took the trouble to measure the insole for this reason.
Vinted handles disputes minimally: they take a minimal commission, which is what makes them successful, and in exchange they provide a minimal service, which is logical.
However, experience shows that it is generally better to reach an agreement with the buyer if possible, rather than relying on Vinted’s arbitration, which is frankly random.
Until now, when I refused returns by explaining that the dimensions and sizes were clearly indicated, buyers understood and finalized them on their own.
This time, after the refusal, they asked for a price reduction. I foolishly thought Vinted would close the case in a few days: following their request, I sent explanations, photos, and screenshots..
As we told you, you should have accepted the return… as soon as she indicated the problem.
You would have at least had the item, you could have resold it, and it would have been settled… (and maybe she wouldn’t have returned it to you, since it would have been at her expense)
It’s important to remember that the sale is only concluded when it’s finalized… not when you’ve sent the package…
Vinted’s bots must have considered the fact that you systematically refused returns, and that there were several, so they had to rule in favor of the buyer…
We can only advise you to ensure there are no return requests, or to accept them immediately.
Hello Gametoysretro. You are absolutely right. The same thing happened to me with a pair of branded sneakers. Sold in Spain. The buyer opened a dispute on the grounds that the shoes were not the right size. I asked them to show me the label, photograph it, and send it to me, which they did. The shoes were size 38. The person claimed to wear size 37 and that the shoes didn’t fit. I requested a return at the buyer’s expense. This dragged on for two months. When I received the shoes, I put them back up for sale. They were immediately resold, and the second buyer gave me five stars and was delighted with their purchase… So I assume the first buyer didn’t even try them on. There really are some characters among buyers…
I sent an email back to the buyer to inform her that even though Vinted had closed the dispute against its general terms and conditions of sale, the shoes remained my property until payment.
She is therefore proposing to pay the return costs
What do you think? How should I proceed now that Vinted has washed its hands of the problem?
That happened to me too, where they asked for a discount just because the size didn’t fit them.
I refused, and told her to return the item to me since I had accepted.
So, she finalized the transaction because she didn’t want to pay the return fees.
Well, get your item back by asking her to return it to you.
It’s up to you whether you want to give her your personal details for shipping.
Otherwise, you have the option of creating a return label (with the carrier of your choice) and sending it to her.
All of this depends on the selling price of your shoes. If it’s less than 10 euros, I would let it go, telling myself that it serves as an experience (or a lesson) and I would move on.
If the amount is more or less significant, do the math and see if it’s worth the effort…
Tell yourself that you will encounter situations where sometimes you shouldn’t get worked up over such a small thing…
Losses are often offset by the overall sales (if you have regular sales activity)
What happens is that Vinted asks for justification for the dispute. So buyers will invent justifications they think are valid: size, condition, etc… when often it’s simply because they don’t like the item.
You suspected the buyer of trying to scam you, when in fact they are really very accommodating towards you.
Whereas you, on the other hand, are not so accommodating with buyers: you systematically refuse returns on the pretext that you provided measurements: everyone knows that despite this, a pair of shoes might not fit, just like clothing. Even when trying things on in a store, one can make a mistake, so even more so with remote sales.
Why refuse a return at the buyer’s expense? That’s the best solution, one that doesn’t harm the seller.
In this case, when you go to great lengths to take all the measurements of a room, and you indicate in the title « measurements included, » I do not wish to accept it.
There are general terms and conditions of sale.
As for complacency, not a word for a month, but this proposal after listing the articles of the civil code on property ownership.
After all, it remains, of course, a matter of buyer/seller perspective.
Just to bring things back into perspective, I have 1100 reviews and 5 stars.
I accept returns if I made a sizing error or let a flaw slip through
These are what I call dishonest buyers. Because it’s very easy to say, I’m disappointed, the item doesn’t fit me, rather than making up anything…
