Disputed item, return requested by seller but they are not picking it up

Vinted Problems
1

Hello,

I bought a pair of trousers that the seller stated were size 40. She also indicated that they were new without tags. When I tried them on, I found that they were much too big, there was a used handkerchief in the pocket, and the color was uneven. I checked the size label, it was a 42 and not a 40, and it was clearly not new since there was a handkerchief in the pocket and the color showed that it had been washed and ironed often. I opened a dispute, the seller wanted the item returned without covering the return shipping costs, so I paid for the return. And now, the seller is not collecting the item which has been at a pickup point for 5 days and will therefore be sent back to me. How can I get out of this situation? I don’t think it’s fair to have been deceived about the item, to pay for return shipping, and on top of that, to have to retrieve trousers that don’t fit me and that I will never be able to resell at the price I paid for them. How can I get buyer protection involved? I don’t see anything on my account indicating this. Thank you for your help.

Vendeuse qui demande un retour suite à annonce mensongère et ne va pas chercher le colis
2

Hello

You can contact support via the dispute by requesting your refund with photos of the tracking that states the package is available

1 Like
3

Hello,

Thank you for your response. I have filled out a dispute form after making another attempt to settle with the seller, who is not responding to me (apparently a usual behavior for her).

4

You indicated when opening another discussion thread:
« Indeed, I was refunded for my purchase minus the return costs, but today I received a Mondial Relay message informing me that I have a package that has arrived, which doesn’t surprise me since I had orders in progress, and to my great surprise, what do I find in the package??? the famous pair of pants that the seller apparently did not pick up. So my question is: what do I do with these pants? Â»

In the event that the seller does not pick up the item returned on Vinted, you are refunded and you also get the item back.
So the item is now yours, you are free to do with it as you please.

1 Like
5

Thank you for your answer and have a nice day.

6

Hello, that is what I did, I was reimbursed. Thank you for your response.