Hello!
Welcome to the forum.
There are already several posts open on this subject: by typing « wallet » and clicking on the magnifying glass, this will allow them to be highlighted.
There is this post 
Difficultés de transfert de porte monnaie sur son compte
or this one Transfert et paiement porte monnaie bloqué
I’ll let you do your research on the subject on the forum and react to the relevant posts.
I am closing this one. 