Yes, indeed, I will remove the obligation to set up counter-offer messages if only 1 counter-offer is set up: Clemz will then send the final message directly! In the meantime, to unblock you, set up any counter-offer message: it will never be sent if you have only set up one counter-offer.
I am working on adding a minimum price that can be set per item. This should be available next week
Thank you for reporting this specific case! I will correct it.
As Lucile indicates, we are interested in concrete examples at bonjour@clemz.app so that this does not happen again
Whatever I do, whether I open the settings from Clems (the dashboard then settings, then automations (where I see the messages I entered)), the extension always shows 0 messages:
From my side, I cannot set a rule to follow for all my listings. For some, the margin is minimal, so I am forced to sell at the displayed price (because of the competition that undersells, or sometimes I buy certain items knowing full well I wonāt make much on them, but itās good to have them in the catalog).
For others, I have more margin (because thereās no competition, rare parts, bought very low, etc. ā¦) so on a lot, I can accept negotiation (because it suits me to make a package with 10 sales at once).
@Alain_vinted : could you contact us at bonjour@clemz.app? So we can look into it in detail, as it seems to be a specific bugā¦
@Gametoysretro : could you clarify your idea? In which case would refusing an offer be relevant, knowing that making a counter-offer is refusing the previous offer and proposing a new one that opens the way to a compromise
Indeed. Itās a relevant option, but using it effectively is Ā« complex. Ā» In my extension, I included a good Excel spreadsheet with quite a few parameters, depending on the starting price, if itās a lot, with how many pieces, if itās an item thatās been sitting around, certain products separately.
Then, establish a strategy by listing all possible scenarios, and there are many. Simply refuse, counter-propose, by what percentage? Of course, adjust the starting prices, which requires a lot of thought.
You can also enter a 0% discount and 1 counter-offer like this, if someone makes you an offer, Clemz will systematically counter with the final offer: the initial price And that rejects the previous offer as a result.
Yes, but Clemz should have displayed it to you directly! This allowed me to detect a small bug, and I fixed it. Thank you!
yeah but that can seem a bit like Ā« taking the piss Ā». When itās someone who offers 40% off, ok, but if someone makes a really minimal offer, I donāt want to send that. I would prefer to refuse the offer with a message like Ā« Hello, I have already set the lowest possible price, I cannot offer better. Kind regards Ā»
But itās okay, Iāll keep doing it manually. And anyway, I still prefer to keep an eye on it.
Thatās exactly what Iām doing.
In fact, what would be good is to be able to select the items for this automation.
That it would be the entire catalog, this disadvantages items that one wishes to sell without a discount.
Hello, I fully approve of this new feature! A small possible improvement: set the discount percentage according to the price of the item. For example, OK for a -20% discount for my items from 0 to 15 euros and OK for -10% for items between 15 and 50 euros, etc.
Also, a small automatic message saying that the measurements are in the description when we are asked for them would be great, as it represents at least half of my messages
I had put a maximum of 30% off, on an item for ā¬22.99, someone offered me ā¬14, the bot offered ā¬20.79, the person told me it was too expensive for her, I wrote to her that we could surely find a compromise, and she proposed ā¬15, then the bot accepted.
Now, ā¬22.99 ----> ā¬15 is a 35% discount, right?
So for the two examples above, I think itās related to the setting of your Tolerance
I recently renamed this parameter because before it was called Ā« Minimum Threshold Ā»
Now, this parameter defines the amount below which you consider a difference not to be significant
So basically, if you set it to ā¬2 as I see with @Faune and @shopta.frip, there are two effects:
Clemz will not offer less than a ā¬2 difference between each counter-offer
If the customer proposes a price that, within ā¬2, is the minimum acceptable price, Clemz will accept it
In the case of @shopta.frip, for an item at ā¬22.99, a 30% discount is an item at ā¬16.09
The customer offers ā¬15, the tolerance is ā¬2 => Itās within the margin of error, so we accept
The solution is probably to lower your tolerance a bit. ā¬2 is quite high: perhaps set it to ā¬1 or ā¬0.5? The question to ask yourself is Ā« am I off by ā¬2 or by 50 cents? Ā»
I set prices that are already good, so most of the time I sell at the displayed price.
and the guy made fun of me by telling me that for 10 cents, I was pushing it (well, he was right 
)
