I sold a new and sealed kit of Euro coins… and I receive a dispute saying "Sorry it was not new and not sealed with photos that have nothing to do with my product. He sends me photos of himself… literally dissecting and peeling off the protective plastic from another kit on his table, with visuals and colors that do not even match my original item!
In the messaging, he digs himself deeper by dropping the classic phrase: « that it is new yes but it is not sealed » (admitting in black and white that he opened it himself even if it wasn’t mine). When I retorted that I have eyewitnesses who saw me pack the sealed item, the gentleman plays the outraged victim by writing: « one threatens only when one is wrong, I remain cordial with you »! it’s absolutely LUNAR!!!
I’m not even wondering if I’ll win my case because it’s obvious to me, even if the dispute is ongoing, I’m wondering if we can ban these Vinted scammers? I’ll let you look at the photos he sent for the dispute (the first 6), mine are the last 2 in blue white red color, huge isn’t it? better to laugh about it
no you can’t, because nobody knows if it is him or you who is telling the truth.
And if it’s a private individual, you can’t do anything. wanting to always buy cheaper comes at a cost, sometimes or often higher than the savings one thought to make at the start
Regarding your photos, you are the one saying it, your word has no more value than your buyer’s.
On what objective criteria would he reimburse you?
You don’t like my answer, but it’s the reality. I’ve been doing this job for 20 years, and from my extensive experience, those who complain often cause the problem, and then get angry, playing the offended party.
Good evening, if the value of the items is significant, you must fight. Tools at your disposal: legal Vinted + consumer protection agency + fraud complaint. Emails, registered mail, police station. Without giving up. Finally, learn from it. Vinted is for low-value items. Otherwise, secure shipping delivered against signature (DHL or UPS). Don’t listen to the « torquemadas » on the forum. There is a lot of kindness on this forum, unlike this tiny minority. The administrators are great. Good luck
I’m sorry, I got carried away yesterday… you’re right, everything is difficult to prove.. except that you don’t know everything, obviously I had an exchange with this person, in his official dispute he writes Neither new nor sealed, I discuss with him he writes to me « okay, it was new but not sealed », a little further in the conversation he writes « I have eyewitnesses who saw me open it », this person contradicts himself, and the photos sent have no relation to my item, his photos show the buyer opening the item himself… another kit of parts… it’s so huge that I wanted to tell the story… I wouldn’t mind refunding him and getting my item back, but he’s going to send me back his kit of S… which I don’t want! The moral is, from now on I will only sell to people with a serious purchase history..
Example: someone cuts in front of you, you point it out, the person gets offended, doesn’t understand, is sometimes aggressive, asks if you have a problem (turning it back on you), and plays the victim (making you feel guilty/stupid), all accompanied by personal attacks, avoiding the fact that they cut in front of you.
When you know the pattern, you spot it very quickly in everyday life. Flee and don’t respond, you’ll lose every time if you get drawn into the game.
better to laugh about it
