Resolution of the unfair dispute

Vinted Problems
1

Hello,

I am a victim of injustice from Vinted. I sold a dress, the buyer claims to have received an empty package, and she posts photos of my completely ripped-open package. Firstly, I don’t understand why she accepted the package in that case, but anyway… Vinted closes the dispute by refunding the buyer and telling me that the packaging was not correct… I would like to point out that it was a strong, waterproof plastic pouch, the kind used by online stores, therefore strong and robust and unable to be torn accidentally. It takes force or a knife to open it. Furthermore, the package was stuck for over two weeks. I called Mondial Relay several times to unblock the situation, and they asked me to describe the contents (their usual procedure) in order to do so.

Where could I write to contest Vinted’s decision, which is quite the height of injustice? Legal@vinted or FEVID?

Thank you in advance for your response.

2

Hello, I’m having the exact same experience right now, so I’ve just requested the video from Mondial Relay and I’m going to file a complaint against Vinted. Thieves are acting with impunity and even when reporting the problem, Vinted doesn’t investigate at all. It’s a new, valuable t-shirt that I’ve had stolen like this!!!

3

Without being depressing, but Vinted will not help you. FEVAD (Federation of E-commerce and Distance Selling) either, DGCCRF (General Directorate for Competition Policy, Consumer Affairs and Fraud Prevention) also, nobody really helps. I can’t understand how Vinted works. Completely nonsensical.