I sold a new and sealed kit of Euro coins… and I receive a dispute saying "Sorry it was not new and not sealed with photos that have nothing to do with my product. He sends me photos of himself… literally dissecting and peeling off the protective plastic from another kit on his table, with visuals and colors that do not even match my original item!
In the messaging, he digs himself deeper by dropping the classic phrase: « that it is new yes but it is not sealed » (admitting in black and white that he opened it himself even if it wasn’t mine). When I retorted that I have eyewitnesses who saw me pack the sealed item, the gentleman plays the outraged victim by writing: « one threatens only when one is wrong, I remain cordial with you »! it’s absolutely LUNAR!!!
I’m not even wondering if I’ll win my case because it’s obvious to me, even if the dispute is ongoing, I’m wondering if we can ban these Vinted scammers? I’ll let you look at the photos he sent for the dispute (the first 6), mine are the last 2 in blue white red color, huge isn’t it? better to laugh about it
no you can’t, because nobody knows if it is him or you who is telling the truth.
And if it’s a private individual, you can’t do anything. wanting to always buy cheaper comes at a cost, sometimes or often higher than the savings one thought to make at the start
Regarding your photos, you are the one saying it, your word has no more value than your buyer’s.
On what objective criteria would he reimburse you?
You don’t like my answer, but it’s the reality. I’ve been doing this job for 20 years, and from my extensive experience, those who complain often cause the problem, and then get angry, playing the offended party.
Good evening, if the value of the items is significant, you must fight. Tools at your disposal: legal Vinted + consumer protection agency + fraud complaint. Emails, registered mail, police station. Without giving up. Finally, learn from it. Vinted is for low-value items. Otherwise, secure shipping delivered against signature (DHL or UPS). Don’t listen to the « torquemadas » on the forum. There is a lot of kindness on this forum, unlike this tiny minority. The administrators are great. Good luck
I’m sorry, I got carried away yesterday… you’re right, everything is difficult to prove.. except that you don’t know everything, obviously I had an exchange with this person, in his official dispute he writes Neither new nor sealed, I discuss with him he writes to me « okay, it was new but not sealed », a little further in the conversation he writes « I have eyewitnesses who saw me open it », this person contradicts himself, and the photos sent have no relation to my item, his photos show the buyer opening the item himself… another kit of parts… it’s so huge that I wanted to tell the story… I wouldn’t mind refunding him and getting my item back, but he’s going to send me back his kit of S… which I don’t want! The moral is, from now on I will only sell to people with a serious purchase history..
Example: someone cuts in front of you, you point it out, the person gets offended, doesn’t understand, is sometimes aggressive, asks if you have a problem (turning it back on you), and plays the victim (making you feel guilty/stupid), all accompanied by personal attacks, avoiding the fact that they cut in front of you.
When you know the pattern, you spot it very quickly in everyday life. Flee and don’t respond, you’ll lose every time if you get drawn into the game.
I do not share your opinion. When I am the victim of an injustice, I overreact too! So your argument is neither proof nor an indication of dishonesty. On the other hand, a dishonest person would have no interest in coming here to talk about their case. Dishonest people carry out their schemes by acting at the moment, in private, hoping to create an effect, to turn the tables on their prey, to confuse them or even paralyze them, possibly in front of an audience easily bluffed. Dishonest people do not waste time in forums, after a bad move, trying to convince complete strangers afterwards who are neither involved nor direct witnesses to an incident and who therefore cannot support them in any way.
But absolutely!!! Thank you!! What’s the point of coming here if you’re in the wrong!!! Finally, someone sensible!!! Oh dear, there’s some heavy stuff here!!! My dispute is ongoing, but I have quite a bit of evidence… I believe it… I’ll be back very soon to tell you what happens next…
The kit he shows in the photos looks very much like the kit in your last photo, with the color being on the plastic that is removed and not on the plastic the parts remain in, which is white.
In this situation, it is possible that Vinted will not consider this a valid reason for a claim.
Isn’t the Seal just a security label that stays on if it’s been opened?
Serious question, could the glue have overheated during transport, thus leaving the seal unsealed? Was it indeed sealed at first glance and not just re-glued?
In these photos, it’s the same item, the visual is directly on the plastic over it.
Knowing how Vinted works, there’s just a product sold as new and sealed, which turns out to be new but unsealed upon unpacking. They won’t investigate further than that…
You might think it’s a scam, but I have some doubts. Especially if the person takes the time to discuss. A scammer doesn’t have time for that; they open a dispute and send the item back, end of story.
Hello Carl524, for me the item was new and sealed, it has now completely peeled off! perhaps it suffered a slight overheating, but not to the point of peeling off to this extent, don’t push it! if I refund it, I’ll be left with an unsellable product…
In your example, « the wicked one » who doubles down victimizes herself.
But in the story, it’s the buyer who lies according to the photos, and the seller who is disgusted. In this case, a feeling of injustice… I can understand that when you are honest and someone lies to get a refund, it’s annoying.
Absolutely… and to win your case, hang in there…!!! interminable weeks of justification, it’s not about the money, I’m all for justice!! what a nightmare but I won as a seller… not so simple… you have to fight because Vinted has an unfortunate tendency to believe buyers
better to laugh about it
