Vinted account permanently blocked for counterfeiting for a Zara jacket

Hello,

Disgusted with definitely blocking for a supposedly counterfeit Zara jacket, which I have already re-listed about ten times :sob:

Of course, it’s a real Zara :face_with_hand_over_mouth:

I have disputed it, have you had similar cases before?

Good evening

Hello!
For some it was an In extenso sweater or a Pimkie skirt. There are reviews in this direction here: Ban sur Vinted: liste (non exhaustive) des cas de figure déjà rencontrés

Thank you

I hope I also have a positive outcome

I’ll keep you informed

Hello,

I filed a dispute and received an automated message saying they had 120 hours to respond. And still nothing..

Should I harass them and if so, how? Via the Vinted messaging system or by email?

Good evening

Hello

yes, you have to keep pushing them, I was stuck like you, emails every 2/3 days, reports on the app also, and consumer protection warned, with photos of the item, description, … instead of 120 hours, it took 3/4 weeks … but don’t give up when you are in the right

1 Like

Thank you for your feedback, which email address did you use for the emails?

Have a great weekend :slightly_smiling_face:

Hello

vinted@vinted.fr

legal@vinted.fr

vinted@vinted.fr

legal@vinted.fr ; dpo@vinted.fr ; vinted@vinted.fr ; vinted@vinted.com ; privacysupport@vinted.fr

And be factual, with a clear message, with photo evidence (inner garment labels, measurements, …) requesting your case be reviewed and processed by a human

and don’t forget to use signalconso

good luck

Thank you very much, happy Sunday :slightly_smiling_face:

I sent reminder emails, here’s what I just received:

Good evening,

Thank you very much for your message.

I wanted to take a moment to respond to you personally. Please know that we have taken the time to carefully re-examine your case. We have reviewed the situation, and our decision remains unchanged.

While I would have preferred to offer a different solution in other circumstances, I am bound to follow these guidelines to ensure consistency in our processes. I sincerely understand the impact this may have on you, and I always strive to find the fairest solutions for our community.

We cannot take any further action on this request. If you need assistance with another issue, please open a new request, and we will review it separately.

We understand your disappointment, but hope this clarifies our position.

Your patience and understanding are greatly appreciated.

Sincerely,