Hello,
I just received my first return request for an item that is not as described. The size is correct and the measurements are indicated. What do you do in this case? Do you accept it? For my other sales, I would have accepted without hesitation, but I sold this item for an unexpected price, so I admit, I’m hesitant…
What is your opinion? What are your practices?
Thank you!
If you are a pro, you have no choice… If you do not follow up on the request, Vinted will either refund the buyer without them needing to return the item, or provide them with your postal address so they can return it themselves. In either case, the buyer gets their money back 
Yes, let’s not forget that as professionals, we are traders who must follow the law because the impacts can be on Vinted’s side, but as professionals, they can even go beyond Vinted’s borders, and the law requires a 14-day period. So, as they say in any business, you also have to know how to take into account losses and setbacks
Thank you for your feedback. I’m asking because I’ve already seen professionals who stated in their bio that they don’t do returns due to size issues.
They are spreading misinformation.
Most of my clients do not or did not see that I was professional, and do not know the rules in force. Some take advantage of it, and that’s not fair.
What surprises me is that she waited until the 14th day to file a dispute. But indeed, Vinted doesn’t leave a choice. So, I accepted. It’s a very nice item. I will resell it.
And for me, it’s also indicated in the Bio because I kept the same bio as before my transition to Pro, but anyway, it doesn’t change anything, we have to do it… Besides, I’m on low-cost items, so in case of a problem, I refund without return because, again, for low-cost items, I’m not going to charge for the return… only to be unpleasantly surprised… Because I sell very high-quality items, so disputes are simply abuses, and I have a few examples (not coral because it’s not red but reddish… (I know what I’m selling, it’s real coral…) (a story about a watch that works well and later tells me the battery is dead, so a dispute…) people are always looking for excuses for freebies.
Raaaah that feeling when the person opens a dispute on the 14th day 
I want to open my window and scream 
Seriously though, this is an abuse. The person had plenty of time to enjoy the item before opening the dispute. Knowing that, on top of that, after opening it, they have another 14 days to return it. And when you sell second-hand clothes… it’s impossible to prove that the garment was worn freely for these 4 weeks No, really, this system is poorly designed.
Don’t forget that for reasons like « wrong size, » « I don’t like the color, » etc., you are entitled to request the return at the buyer’s expense. And it’s important to do so, as it often calms down some overzealousness.
Then, for unpleasant surprises, you can refuse to validate a return if it’s in a different condition than what was sent.