Refused a return for size error, Vinted doesn't rule in the dispute?

Vinted Tips/Questions
1

Hello,

A customer opened a dispute because a pair of shoes did not fit her due to size.

The description specified that it was a vintage model and included the measurement of the insole length.

Therefore, I refused to accept a return.

It has now been over a month since the dispute was opened. Both parties seem to be sticking to their positions.

I have already received 3 emails from Vinted stating that I have 48 hours to contest, even though I have already done so.

Will Vinted make a decision, or are they waiting for one of us to give up?

Thank you and have a good day :slightly_smiling_face:

2

Clearly Vinted prioritizes the return solution, giving the seller the choice whether or not to cover the return costs. If you opt for the buyer to pay for the return, then this missed transaction will not have cost you anything, so why refuse it?
Accept the return and the matter is closed at no cost to you.

3

Accepting the return is often the least risky (and least conflict-prone) solution, and by charging the buyer, it often discourages them, and the sale is still finalized. At worst, you get the item back and put it back up for sale.

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4

Vinted’s terms and conditions clearly state that a sizing error on the part of the buyer is not an acceptable reason if it was correctly indicated in the item description.

I took the trouble to measure the insole for this reason.

It costs nothing but it’s a waste of time

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5

So, will Vinted eventually make a decision or will it continue to drag its feet?

6

Vinted handles disputes minimally: they take a minimal commission, which is what makes them successful, and in exchange they provide a minimal service, which is logical.

7

You are right about Vinted’s conditions: the fact that the item doesn’t fit the person is not among the stated return conditions (for non-professional sellers)
Articles non conformes Ă  leur description sur Vinted | Vinted

However, experience shows that it is generally better to reach an agreement with the buyer if possible, rather than relying on Vinted’s arbitration, which is frankly random.

8

I know, but I’m talking about managing it in a way that potentially avoids problems as much as possible.

1 Like
9

Until now, when I refused returns by explaining that the dimensions and sizes were clearly indicated, buyers understood and finalized them on their own.

This time, after the refusal, they asked for a price reduction. I foolishly thought Vinted would close the case in a few days: following their request, I sent explanations, photos, and screenshots.. :sob: