Hello,
I shipped a coat on September 6th, the Colissimo tracking is inconsistent (see below). The buyer is not responding. I’m trying to contact Vinted by clicking on « help » (or in the orders), but it sends me to a « I want to return the item » page 
So I’m stuck.
By what other channel can I contact Vinted? Do you have an email address?
Hello,
In this case, I would rather advise calling the carrier directly to open an investigation, this will get Vinted to act afterwards. (It doesn’t make sense, but… that’s Vinted 
)
Yes, go directly to the Post Office website to track it, then open a claim.
Make sure you have the parcel number.
I had this happen to me.
As soon as I filed a claim, as if by magic the parcel was delivered the next day.
However, you waited a really long time to react.
1 and a half months
After 2 or 3 days, you should have filed a claim on the Post Office website…
That’s true, but I ship and then I don’t take care of tracking it. Two weeks ago, I received a message from Vinted indicating that they would contact me within 48 hours, and then nothing.
In any case, thank you for the advice, on the La Poste website, it indicates that the package has been delivered. I added this information to Vinted.
So, the tracking on Vinted is not synchronized, this happens sometimes.
You send this screenshot and normally within 48/72h, your sale will be finalized.
Also add to the messaging of the Sale made.
