Beyond the numbers, I understand it’s not pleasant to make a sale, send it out relatively quickly, and then end up having to retrieve that package, often from further away than where it was initially dropped off…
I hypothesize that it all lies in that adjective, « pleasant. » A big boost of positive neurotransmitters upon making the sale, and therefore equivalent frustration if it gets canceled?
This would explain why the most bitter sellers are often those who are new to the platform, because, as we can imagine, after a few hundred sales, the effect of these neurotransmitters has dulled.
I hesitate to respond because I fear I will tear the presented arguments to shreds, and that it will be taken personally, although there is no such intention.
But I will just point out:
[quote=« july, post:26, topic:1176 »]
We are not talking about €20 for a standard item, but for a lot of Zara lingerie with a new value of €120 in the shop (slashed to €17 on the platform)[/quote]
=> My apologies, it wasn’t €20/item but €17/item
So €5 + €10 = €15 in fees per package.
€17 revenue - €15 expenses = €2 profit.
Really? But how do all these people manage who offer products worth less than €15???
For your information, my packaging, printing, etc. costs – because I calculated them – amount to about 8 cents per package.
I don’t know if there’s a way for a remark not to be taken negatively here. Should I point out that between the package value of €17 and the train ticket of €68, it’s strange to have chosen the package? Or should I highlight that fortunately it was only a vacation to Paris and not a several-week trip to Australia, which would have cost several thousand euros, and that it had to be canceled to receive a €17 package…?
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Faune, I am absolutely not talking about any kind of boost, and you should know that by now. I am far from a beginner either.
I find it disrespectful on the part of the buyers; we are still private individuals, with schedules just as busy as theirs: organizing one’s schedule differently to go pick up packages in other cities because someone decides that « in the end, I don’t want it anymore » is not respectful. (and therefore not pleasant…)
I agree with @july on the subject and I find you quite condescending in this instance 
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It was just a hypothesis, and presented as such. It’s just drawn from my own experience. Derogatory qualifiers, like « out of touch, » might be worth reconsidering.
I understand that you are a seller who is not a beginner, in a different situation than @coco, for whom « 3 packages is a lot! »
I’m not sure I understand, if you have multiple packages, why you take a bus trip for each package instead of grouping them - but feel free to do so.
That must be the profile I documented when I first created it. Thank you for pointing out that it’s outdated.
I naturally have a return rate, and experience shows that it’s about 1 in 300 shipments. This risk is no longer a risk; it has become completely predictable and so minor that I accept it. Furthermore, products that have sold once tend to resell without difficulty. It’s the items that have been sitting around for months that worry me more.
Please let’s keep the debate constructive, attacks of this type are unnecessary.
Pfff… Alright, I’ll spill the beans: I walk these journeys.
Pff…
[quote] That’s all. Nothing more complicated than that, to make buyers responsible for their harmful ecological and logistical impact.
[/quote]
Isn’t it remarkably condescending to want to
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And also @july, can you confirm that you are indeed spending €15 per package for shipping (5€ + 10€)? Please correct the estimates made above if they happen to be wrong.
@Faune @july PLEASE moderate your comments, You do not need to make personal attacks against each other to advance the discussion.
This is my final warning on the subject before restrictions.
I am careful not to make personal attacks. I do not make any judgments about @july, and I only comment on her arguments.
Sometimes it’s not possible to pick up a package - I don’t know who chooses the return point but I had an example of a return to a region other than my own. I couldn’t pick up the package and it therefore went back to the buyer who didn’t pick it up because she didn’t want it, so nobody knows where the package went.
So the packages are traveling around. Not very eco-friendly, that’s for sure.
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From my personal experience and from exchanges with sellers I know well, this seems quite obvious indeed. There are a number of situations that used to annoy me a little at the beginning that now completely pass me by, especially this business of returned packages.
Afterward, you just have to accept that it can’t be 100% problem-free. But hey, as far as I’m concerned, it’s in the order of 99% so I directly dismiss that small 1% (and even then, that’s being generous) that can cause problems.
In principle, it’s sent back in the same relay as it was sent out. But I trust them to make a few exceptions.
Huge difference as far as I was concerned.
Indeed, there is an element of problems, just like in physical commerce, for example, food retailers are led to throw away part of their merchandise.
When you do a large volume, you also notice that this returns issue is an absolutely trivial nuisance.
July even speaks of « punishing. » He hasn’t understood anything about what a commercial transaction is: it’s a relationship between two people with the aim of carrying out an exchange. The buyer is not an enemy, a potential nuisance, but someone with whom one will try to reach an agreement for the satisfaction of both parties. That’s how you do business.
I read (not specifically here) that some people get upset when others favorite without buying, so the road will be long 
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Gladly. Please just quote me so I can see what you are referring to.
Please don’t take this personally, but it seems here we have a small example of greenwashing: adorning oneself with ecological consciousness to mask commercial pique. It is certainly not out of ecological concern that the OP wants to change all the platform rules.
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