Vinted does not reimburse me following a canceled return

Vinted Problems
1

Hello everyone, I received a dispute. I requested a return, but the return was canceled by the customer. Vinted refunded the customer. I gain nothing and lose my product… I contacted Vinted… Vinted replied that it was an error and that I would be compensated in the next few hours. However, I never saw the compensation, so I contacted them a second time and received the same response without compensation. What should I do? Thank you for your help.

Have a nice day.

1 Like
2

Hello,

If the customer canceled the return because they no longer want to return the item, this should validate the sale, not cancel it. Do you have a screenshot of the message you have in the message history for this sale?

3

Good evening, they finally refunded me, problem solved, thanks anyway :wink:

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4

Thank you for keeping us updated!