Hello I know this is a recurring theme, but how can I get out of this vicious cycle? : identity verification for a Vinted pro account!, Mongopay and Vinted, or the worst customer service on e-commerce platforms, even Amazon does better, that says it all!
Here is the message received after 25 attempts since November 2025, which is 2.5 months, with €900 safely locked in the Vinted account.
« Unfortunately, your identity verification failed. » (for the 25th time 
) despite all verified and completely original documents, recent kbis, statutes,
I am in a SASU (single-person limited liability company)
What email can we contact Vinted customer service at about this?
Thank you in advance