Transfer and payment to wallet not made: case closed by Vinted without receiving money

Vinted Problems
1

Continuation of the topic Wallet transfer and payment blocked:

Hello,

I am experiencing an issue with Vinted regarding a non-executed wallet transfer and payment.

After several messages exchanged with them, they informed me that the transfer was made and that my bank blocked the money.

I had to provide my bank statements and my IBAN again to prove my good faith.

I contacted my bank, and they confirmed that it is impossible, that they do not block money transfers. They even sent me a confirmation email, which I forwarded to Vinted.

Vinted then asked me for a signed letter from my bank confirming that I had never received this money transfer.

I have just obtained this letter from my bank, which I sent to them, even multiple times, as I received no response.

Now, they no longer respond and indicate that the case is closed.

So, my money no longer appears in my wallet, and my bank confirms that Vinted is responsible for this unexecuted money transfer to my bank account.

This situation is very problematic; I had never encountered any problems with them before.

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2

Hello,
Welcome to the forum.
Have you tried contacting Mangopay by any chance?

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3

No, I don’t know.

4

This is the payment provider for Vinted, try to contact them by email, here is what is found in the T&Cs:

In case of a complaint, related to Mangopay Services or your Mangopay Account, you have the option to contact our claims department at the following email address: complaint@mangopay.com.

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5

Hello,

Thank you for your reply.
I will contact them, hoping they can find a solution to this inconvenience.
My bank is informed of the situation’s progress.
Sincerely,
Corinne

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6

Could you indicate, just for information, the approximate amount involved?

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7

The amount is 85.36 euros

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8

Hello Corinne60,

Did you manage to resolve your dispute because I am encountering the same problem and Vinted is asking me for the exact same signed letter from the bank…

Thank you very much :folded_hands: