Wallet transfer and payment blocked

Vinted Problems
22

Subject: Dispute regarding the blocking of my account and wallet on the Vinted platform

Dear Sir or Madam,

I am writing to you to report a problem encountered on the Vinted platform.

I have been using Vinted since 2024, both as a buyer and a seller, without encountering any difficulties until now. However, since April 20, 2025, I have been unable to make purchases or retrieve the funds in my wallet.

Previously, I had listed a glue gun for sale, the advertisement for which was removed by the platform, probably because of the word « gun Â». On April 20, my payments began to fail, and I was unable to transfer the money from my wallet to my bank account.

Following a complaint, I was asked to provide a copy of my identity card, which I did. Despite this, the problem persists. I was then asked to provide a declaration concerning politically exposed persons (PEPs). I completed the first part concerning my identity, address, and phone number, but the second part does not apply to me, as I have never held a political, judicial, or administrative position. I therefore answered « no Â» to the question regarding my position.

I had orders to ship which I unfortunately had to cancel, explaining to the buyers the difficulties encountered with the platform. I also removed all the items I had listed for sale.

On April 29, I received a response stating that the platform suspects I may hold a politically exposed person position as a senior executive of the public company « GENNEVILLIERS HABITAT Â», and I am asked to confirm this information. This is not the case. What worries me is that Vinted seems to be convinced of the contrary. I wonder how such a statement could have been made and how you obtained erroneous information.

I am asked to update the second part of the declaration, which I cannot do, as my situation does not fall under that of a politically exposed person. For your information, the public company « GENNEVILLIERS HABITAT Â» is my housing provider; I am a tenant and not an administrator, as you indicate.

I would be grateful if you would re-examine my case in order to lift this unjustified block and allow me to regain normal access to my account and my funds.

I look forward to your reply and remain, Sir or Madam, with my deepest regards.

23

Hello Julie!

We invite you to send this email to the relevant person, but this forum is not managed by Vinted. Unfortunately, we won’t be able to help you :hugs:

1 Like
24

It was simply a testimony.

25

Hello
Here is the message sent to several people working at Vinted
Because I am desperate
Maybe you can help me?
I sent the softly in PDF filled out as requested but nothing has been done
Below is my message to the people working at Vinted that I found on LinkedIn

I am a professional and have been selling on the Vinted platform as such since March.

I am contacting you to request your assistance and perhaps facilitate the next steps in the identification process on the Vinted site.

I chose your platform because it works very well and it corresponds to my activity, i.e., selling childcare items.

Since the end of March, I have generated €xxxx in sales and still have 430 active items for sale to date. I still have many items to list and wish to continue this new adventure and make it prosper over time with your platform.

Unfortunately, I am unable to recover the available funds from the sales made, due to the blocking of the required identification, and this has been going on and stagnating for 3 weeks already.

I have provided all the documents in my possession: kbis, statutes, identity document, and even filled out the Vinted forms for this purpose.

Despite these elements, my account is still blocked and the support staff are unable to identify what is blocking it and inform me.

I need to recover the funds to buy new merchandise and put it back online with you.

Today, my activity is significantly slowed down by the inability of the services in question to process my file.

I am therefore asking you to help resolve this.

Looking forward to hearing from you
Sincerely

You have not yet received a response. Learn more

26

Hello
Were you able to lift the blockage?

27

Absolutely not
It’s horrifying
I’m desperate

28

I even called Mangopay

29

It’s dead, I had the same problem at the end of April. Vinted is managed by AI, EVERYTHING IS SUSPICIOUS.

1 Like
30

Hello,

Vinted blocked my payments, initially telling me it could be from the bank, then that it was a bug on their end. Then I had to provide my ID (which was approved, and I was told I could use Vinted again, but my payments still didn’t work), followed by proof of address due to an anti-money laundering investigation. I should mention that I have nothing in my Vinted wallet, I haven’t sold anything in a year, and I don’t use the wallet at all.

I don’t understand why this is happening now, after being a customer for years.

31

Hello!

Glad to see I’m not alone!

I haven’t been able to make a transfer for about ten days. It keeps failing. Customer service seems to be stalling and wasting my time, not explaining at all what’s wrong. They’ve escalated the issue to the « next level Â» to be resolved; but I don’t think anything will happen.

The icing on the cake? I’m a professional, so I have obligations at the end of the month and my shop is still running


So, I’ll contact Vinted legal in 2 days and I’ll contact my bank advisor if nothing changes within a week (I’m not sure they’ll appreciate Vinted blocking incoming funds).

I’ll keep you updated if anything changes!

32

Hello, does identity verification when Vinted blocks a transfer for us involve risks such as declaring Vinted income, etc., or having to carry out administrative procedures?

Thank you for your help

33

My IBAN was unblocked by the support service 13 days later

Phew

1 Like
34

Thank you for keeping us updated!

35

A simple answer please?

37

Hello,

I have no idea. In my opinion, this is not what triggers the declaration or further steps.

38

Hello I am having the same problem. I have made a few sales this month and I am also unable to transfer my wallet to my bank account. I have submitted my identity documents which have been validated but my transfers are still blocked whereas previously, operations were carried out without any problems. What is annoying is that Vinted is careful not to tell us the exact reason for this rejection and it is up to us to try to find the reason, if it exists
 Vinted only responds with automatic messages and has a ghostly customer service. In the meantime, the money paid by my buyers is in Vinted’s accounts, instead of being in mine and, in principle, it is really pathetic!!!

39

Problem still unresolved. I contacted customer service by email at the address I found on your Vinted site, vinted@vinted.fr, where I received a response that seemed to come from a human, not some AI. However, the response I received seems astonishing. I have to provide MangoPay with supporting documents as part of their anti-money laundering and counter-terrorism financing policy!!! I don’t know of any other organization, not even my bank or the tax authorities, that has ever asked me for such documents! What is this measure??? I have a little over €51 in my wallet, it’s true that the risk is great. :rofl: Furthermore, if they genuinely needed these supporting documents, why didn’t they ask for them proactively instead of asking me for them just when I told them my wallet was blocked??? It’s absurd and not credible. My patience is running out.

40

Hello, I’m in the same situation. I sent a proof of address, and Vinted says my address isn’t the same as on the proof of address
 even though it is. I’m sending screenshots of the proof of address and my address on Vinted. The online support sees that I’m right but does nothing and closes the case.

Have you managed to resolve the situation since then?

41

Hello,

Yes, the problem is resolved. It is best to contact them by email at legal@vinted.fr. The responses are quite fast and personalized. I sent the requested documents and, about ten days later, the transfers were unblocked.

2 Likes
42

Hello,

I just created a Vinted account (after having my account banned 5 years ago due to multiple accounts).

I just recreated an account with a different email and phone number, but I’m worried about this identity verification. Do you know at what amount it is triggered? And if the money transfer is blocked, does it prevent me from using the wallet to buy from another seller?

My idea is to use the account to sell some of my clothes, not necessarily to get the money back, but to buy others on the platform.

Thank you

1 Like