Good evening everyone,
My best wishes to all of you.
I wish you the best for you and your loved ones, especially health!!
Big mishap for me on Vinted despite 4 years of experience, it was bound to happen one day!
I sold about twenty items for about a hundred euros to a buyer via Chronopost for 20 items.
I kindly accepted another discount despite already having a 25% reduction on the total…
The package was very well packed initially, I took photos of the outside and one of the inside but not of all the items because it’s difficult, they are folded in a large tote bag.
The buyer collected the package today before 2 p.m. and only reported it at 5:30 p.m. for poorly packaged or opened package!
This person declares 3 missing items via messaging but declares 4 in the dispute.
Furthermore, she also disputes 2 damaged items! without any photos.
I am offered: request a return or refund without return. I haven’t made a decision yet.
I have contacted Vinted support, they should tell me something within 48 hours.
Honestly, looking at these photos, I suspect she opened it, took the 4 branded items, and declared the 2 other products, one vintage and damaged, to « scam » me.
Basically, I lose 40% of the sum for the solution initially proposed…
I am pessimistic because Vinted generally always sides with the buyers.
Who can guide me please?
Thank you very much for your attention and availability.