Hello, my name is Carine and I am new to this site.
I bought a bag for €80 on Vinted and, upon receiving it, I found that it was a counterfeit of very poor quality.
The seller agreed to let me return the item, but having reported the bag as counterfeit, Vinted suspended the transaction to open an investigation. Since then, I’ve been in a deadlock: I can’t send the bag back because the transaction is blocked, and I still have no response.
The case has been under review for over a month now. With each follow-up, I’m simply told that the investigation is still ongoing. Today, after a new request for information, I received a message stating that the decision regarding my claim is « final and definitive ».
I don’t understand this response, as no clear decision has been communicated to me regarding the refund of my €80 or the actions taken on my counterfeit report. Most of all, I feel like I’m going to lose my money when I reported the problem as soon as I received the item.