Hello
I sent a package. The buyer didn’t pick it up because they had gone on vacation. The package is being returned but gets lost along the way. I notified Vinted, who replied that I could relist the item. I explained that I hadn’t received it back since it was lost. They responded that they stood by their decision and that I would not be refunded. I’m hallucinating. Is this usual?
Alas, it happens. We lose the money and the item. Despite dozens of emails exchanged with this completely crazy AI. This is why now, depending on the category of the item, I cancel the sale if it’s Vinted Go or Mondial Relay.
Alas yes, Vinted is not very reliable for that.
For me, a package was declared « not found in the locker », the sale was cancelled and the buyer refunded. A week later, it was delivered and Vinted didn’t pay me for the order. Luckily, I came across an honest buyer who warned me and offered to pay via PayPal herself.
Hello everyone, it happened to me once and I was reimbursed by Vinted by contacting support via vinted@vinted.fr and legal@vinted.fr
Hello,
Welcome to the forum! And thank you for your very descriptive title!
Like @Anton, I advise you to send emails. I’ve had the same situation before and was also reimbursed by Vente-privée.
Good luck!
Hello,
I had this situation with orders in October and December. 2 packages lost. One for 140 euros, the other for 70 euros. Emails won’t work, or the energy/win ratio is quite miserable…
I came across a sub Reddit 3 days ago, use SignalConso, it’s magical.
I sent a report for the first one on SignalConso, I sent the screenshots to Vinted and 3 hours later, magically, they refunded me (December order).
For the second one, I just reopened a dispute and mentioned that I was going to send a report on SignalConso, 10 minutes later I was refunded. Simple and effective, I didn’t think that would be the case.