Hello everyone,
I’ve been on Vinted for a while now, and so far, everything has gone very well. I’m more of a seller than a buyer. I now have 60 positive reviews out of 60…
To get to the point, I had put up for sale a fairly large electric sports machine (10kg). A serious buyer expressed interest, asking me to lower the price by almost half (€18 instead of €30). I offered to sell it to her for €20.
I had checked that the machine was working properly when I posted the ad and before packing it. However, upon receipt, she opened a dispute, claiming the item was not working and smelled burnt…
I don’t know what to do. What makes me doubt is our exchanges; I found her a bit strange at times. Already during negotiations and initial questions, I never had time to respond. She even reiterated her €18 offer without discussion, only to finally accept my offer when I hadn’t yet been able to respond. I thanked her for her purchase and informed her of the package’s weight so she could be prepared. She acknowledged this.
I received a message the day after tomorrow asking if I had sent the package; it was a Saturday. I did my best to find a drop-off point that would accept my package, as most did not accept them on weekends. Then, around the time of receipt, she asked me the weight of the package and acted surprised, telling me it would be impossible for her.
3 days after the package was available, she told me she didn’t have a shipping label to pick it up. I suggested she use her name or check her email.
A few hours later, I saw the dispute notification… She supported her dispute with photos of the device, but the remote control needed for it to work was not included. It was only after I pointed this out and suggested she put batteries in the remote that she sent me a photo of the remote with batteries.
The Vinted user in question has only one purchase to her name and 1 positive review following it.
I really don’t know what to think. I felt so rushed by these exchanges, this sale, only to end up with this outcome, I’m a bit doubtful…
I would have had no problem refunding if the device had really been in poor condition or if I had had normal exchanges…
If you could tell me what you think, thank you very much.