Open a logistics investigation?

Vinted Problems
1

Hello everyone :slight_smile:

My package has been stuck since January 10th, knowing it was sent on December 31st*. Given the value of the package, I’m becoming borderline paranoid, checking the Mondial Relay app every 30 minutes, it’s starting to annoy me. I contacted support this morning: unsurprisingly, they repeated what my tracking already tells me (why are these people paid?).

I saw on a Reddit thread that you need to open a logistics investigation after 5 days of inactivity. Is this possible since the intermediary is Vinted? Does it work? Thanks in advance and have a good evening everyone :waving_hand:

2

me, Chronopost, they don’t want to. they refuse to launch an investigation, they tell me (customer service, which is clearly not in France) that only Vinted can do it.
knowing that Vinted forces us to wait 25 working days to supposedly launch an investigation and that Chronopost wants a dispute to be opened within a maximum of 21 days, the conclusion is quickly drawn…
basically, it must be cheaper for Vinted to declare the package lost and refund people than to waste Chronopost’s time. it’s perhaps in their low-cost contract.

3

Yes, indeed, perhaps investigations are not possible given that if it’s lost, Vinted gives you a whole month (lol) to refund you… but oh well, if only it were possible to get answers!

1 Like
4

Ah, nowadays, everything is done to make answers almost impossible to obtain.
The famous form A38 from Asterix’s 12 tasks.

  • No more direct numbers
    • No more direct emails
  • AIs that don’t understand what we’re asking them and allow for the dismissal of human telephone operators
  • Customer service that is abroad and -currently- reading a script to keep us waiting but in fact can do nothing
    etc…
    • Automatic responses by message
3 Likes
5

Good evening, Chronopost is passing the buck to Vinted, who passes it to La Poste, who passes it to Chronopost…. 2 lost packages for me, 2 lost sales, and no refund…. Good luck

6

my best advice in case of a lost package:
drop it..
I had one delivered to the buyer the day I was going to be reimbursed, as if everything arrives.
I had one where I was not reimbursed because my package was poorly made… I have 1400 sales, I know how to pack a package… I had no recourse.
If you start contesting, you will be faced with an insurmountable wall of chatbots and automatic messages…