Hello. I bought 4 items grouped together (around the same price). One item arrived broken/damaged. I reported a problem on the site. I was immediately offered the choice of a partial refund or a return. I chose a partial refund without specifying the amount… The site told me it would consult the seller and then get back to me. The site then unilaterally offered the seller a partial refund of 80% of the price, or a return. The seller logically chose the return. I contacted the seller, who informed me of the amount requested (I didn’t know anything about it). I then asked the seller if they were okay with refunding 1/4. They said yes and justified their initial choice by the 80% already described.
I contacted the site several times, but they don’t LISTEN to us. 5 successive identical responses: « the seller requested a return, it’s irreversible. » On the 6th, I asked for minimal apologies… Nothing. (I’m not even mentioning the mandatory English, the irrelevant answers, the impoliteness, …).
In short, in less than 5 minutes, without consulting the complainant, the verdict fell and there is no recourse.
Having more experience with LBC, I clearly see a difference in approach.