I tried to switch my account to a professional one. I validated all my transactions, checked the boxes for Vinted to transfer my funds to my account and start the transformation from a personal to a professional account.
At the moment of clicking, my account crashed and I got a message like « the team is working on the problem, don’t worry. » I thought it was normal, that it would just take a little time.
30 days later, I still don’t have access to my account. Support is stringing me along and doesn’t seem to understand anything.
Has anyone ever had this kind of problem? Or, by some miracle, does anyone know a way to contact a competent person at Vinted?
It would be necessary to know exactly what is blocking with Vinted to be able to guide you.
The case that seems most common for causing a block (and it was for me too) is when creating the company, having chosen that its data should not be public. We think we are doing it for « security » but it prevents the companies with which we would like to register, therefore Vinted, from verifying that we are providing the correct data (otherwise it would be enough to provide a fake SIRET). It also blocks if we want to register with suppliers. This can be modified in the Insee SIRENE directory (just type it into Google to find it directly).
Silly question, are you in France? I ask because some countries like Belgium seem to be completely blocked from creating professional accounts.
Yes, I am in France and my company is listed in the SIRENE directory. I have been able to register with several suppliers without any problems.
To explain the situation with Vinted:
After a week of being blocked, I received an email stating that my account was unblocked, but I still couldn’t log in.
I reported this to them, and I was told that my case had been forwarded to the « competent department. »
Two weeks later, after several exchanges, they finally told me that the block was due to Mangopay.
Two hours later, I received a notification that a transfer of €800 between Vinted and my account had failed, even though I had previously made transfers without any issues.
Since then, Vinted has repeatedly stated that they are « awaiting a response from the competent department, » without further explanation or solution.
I am attaching a screenshot of the error message when I try to log in on the app.
It’s still strange their Mangopay story since it concerns payments and checks are done after a certain amount of sales, so the account must have been validated. Sorry, I can’t help you, I don’t know.
it’s already good news to learn that they have one
We are experiencing technical issues that have caused disruptions to our services. We are aware of the problem and are actively working on a resolution.
If you have any questions, please do not hesitate to contact us!
Happy Vinting!
The « Happy Vinting! » is the final straw, I think.
I am finally in a pro account after 46 days of inaccessible account. Strangely, customer service still didn’t seem to understand anything… But for 3 days, I started spamming the email addresses of the CEOs and the GDPR department and, magically, this morning I received a transfer from Mangopay. In the aftermath, I tried to log in and it worked… What a mess!
