Help - 500€ sale - Tracking bug and suspicious buyer

i started to use vinted 2 weeks ago in order to sale clothes

a guy bought me a 1000 usd leather jacket for 500 euros

this jacket is too small for me i cannot do anything with and i paid this jacket 700usd 10 years ago so it was a good deal for me

great chat with the buyer until he bought the jacket

i sent the jacket almost 2 weeks ago and still have no news from vinted, no money in my wallet

the item is marked as « delivered » on the delivery website but « not picked up » on the vinted website

i tried to contact the buyer of course he doesn’t answer. same for vinted support.

i am stupid i should have used the item verification process, i was sure it was automatic since it was a valid option on the item page

to my opinion the buyer is messing everyone and possibly said i sent an empty box or something like that

i am desempared, in addition of a loss of money this situation is also mentally hard to handle

Hello,
Welcome to the forum.

For the past few days, there have been delays in information transmission between Vinted and the carrier. (There are several posts on the forum about this.)
What shipping method is used here?

2 days after selling this jacket i sold another item

no tracking problems
no problems with this seller

i used vinted default shipping instructions

Hello,

Do you have any photos or videos that can prove the condition of the item?

yes. i posted good pictures of this jacket on vinted. you could see it was a never worn jacket. it was a good deal for everyone since it’s a 1400 euros jacket i sold for 500 but paid 700 ten years ago. it was the perfect jacket for anyone who fit size 34 and i have been extremely clear with the buyer on the measurements.

everything was fine and had a great chat with the buyer and would not think vinted will block the paiement without giving any reason while asking to wait 25 days

they really believed i am a scamer i guess. i sold another item 2 days later and had no problem with this one.

I was talking about photos of the jacket during packaging, shipping that could prove the condition of the jacket in case of a dispute

I took a picture of the jacket in the box. Seriously, there was nothing else reasonable I could do except avoid Vinted. I doubt a video would have changed anything. They have no respect for sellers and seem to have a policy of theft. They let buyers steal products; it’s part of the service they offer and replaces Amazon’s free returns in a thieving way.

Every time I send something expensive or dubious, I take photos + videos, and each time Vinted has sided with me.

i have several photos of this jacket. the original invoice too. i really wanted to sale it and make a good deal for the buyer, i think like anyone who want to sale something without having problems.

maybe my problem will be solved next week. apperently there are a lot of people in my case. they are blocking paiements due to a bug about deliveries. but this situation is not acceptable especially with a sudent silent buyer

Hello,

I just had the same case with an item, like you, indicated as not delivered on Vinted, but indicated as delivered for 3 days on the Mondial Relay carrier’s website. I sent a message to the buyer to ask him to validate the sale and luckily he did, and I received the money from the sale. Since the buyer is debited when purchasing, it makes no difference to him to validate the sale, it’s a shame he doesn’t do it :pleading_face:

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my buyer doesn’t answer since the package has been delivered. i sent 3 messages and he connected everytime without answering. this order has strictly no problem and was a great deal for the buyer.

Take a screenshot from the carrier’s website showing it’s delivered, and send it to Vinted. They will update it manually.

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yes this is what i did. i sent an email to vinted yesterday. maybe they will fix it this incoming week but still weird the buyer doesn’t answer. there are hundred of people from vinted france who have the same problem : tracking bug and silent buyer. i doubt its a real bug probably a new way from vinted to solve complaints without having to spend too much time and money on it

Hello
I had the same issue this weekend, I sent a message to Vinted and the buyer, the status was updated during the night.

my problem has been solved sunday night. apperently they really had computing bugs.

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4 messages were split into a new topic: Sending packages via Vinted not taken into account in package tracking: cancellation of transactions