Vinted survey about... customer service 😅

[Lucile]

Good evening!

Did you receive Vinted’s proposal regarding their customer service survey?

translation: Vinted is asking us to give our opinion on their customer service in 7 minutes

translation: The responses are anonymous to allow us to express ourselves freely

translation: Between 1 and 5, tell us how much you agree with the following statements: « I trust Vinted’s customer service expertise to resolve my issue »

translation: In general, what do you think of the help provided by Vinted in case of a problem? Very satisfied to very dissatisfied.

[141]

Yes, I made a post about it a few days ago.

[Lucile]

Are you talking about this post? Enquête de vinted
I thought it was about security and not customer service

[141]

Yes. There were indeed 30 to 40 questions, so that was part of it

What did you answer to: I trust Vinted’s expertise to solve my problem?

[mlamiche]

Hi - it amounts to giving artificial intelligence a grade.

[Lucile]

I put « Strongly disagree »
You too?

@mlamiche not really because there are questions more geared towards the help center, exchanges with « humans » from Vinted. They really ask us what we think about it and how we would like it to improve!

[141]

haha. yes, same as you.

[Lucile]

I find it hard to believe that some people can put 5

[141]

yes. After that, I think it’s just a consultation to say « we are consulting » and that the answers are thrown away, like referendums or citizens’ conventions.

[Lucile]

I may be naive on the subject… But I have a little more hope I’m not saying it’s going to revolutionize customer service either!

[141]

It’s better than nothing, the benefit of the doubt, we’ll give it to them for now.

[Christophe91]

Yes, the problem has been resolved. Chronopost eventually found and delivered the package to the designated pickup point.

[Lucile]

Hello, I think this is not the right topic