How I unlocked my account on Vinted

Vinted Tips/Questions
1

Good morning, like many other users, my account was permanently blocked by Vinted.

I had about 2500 reviews with the maximum rating of 5.0

I tried in every way to explain to Vinted support that the block was incorrect.

I have written many times within Vinted’s messaging system, I have sent countless emails to Vinted’s legal department, but it was useless!

I also contacted various consumer protection associations and it was useless!

In the end, I turned to a legal lawyer who prepared a formal letter to Vinted demanding the unblocking of my account by sending an email to legal@vinted.it.

In less than 48 hours, we received an email from Vinted support confirming the unblocking of my account with many apologies for their mistake.

I obviously had to pay the lawyer’s fees at my own expense.

This was, in my case, the only real possibility for unblocking the account.

Best regards

4 Likes
2

Thank you for sharing!

3

Nice!

To what address did you write?

I imagine it was a registered letter with return receipt requested and the letter was a formal notice?

4

Good morning, this is the email address where my lawyer wrote:

legal@vinted.it

If you are in France, I imagine it will be: legal@vinted.fr

5

Interesting, he didn’t need to write a paper letter. That it came from an attorney’s email was enough.

6

Thanks for the info, but how much does this whole thing cost? 2000 EUR for an email? I don’t know what a lawyer costs, but is it worth the candle?

7

Hello, I paid 200 euros to the lawyer.

In my case, I think it was worth it.

8

Hello, what was the reason your account was blocked?

9

Ok thanks for the feedback

let’s hope it lasts, if you get banned every other day, it gets expensive in the long run

10

Hello, Vinted indicated that I was selling « used » cosmetics, which was false.

2 Likes
11

That wasn’t expensive. Nice move.

12

Same here, I contacted Singal Conso, no progress, lots of emails sent to Vinted, nothing is moving, always the same answer

13

I know this situation well and it’s really frustrating.

It gives the impression that Vinted is very poorly organized…

14

You can already ask an AI to write your mail with the appropriate language, and that will carry more weight. Otherwise, we can also (and first) benefit from free legal aid by calling the legal department of your mutual insurance or car insurance.

15

There is no free legal aid service. I don’t know what you’re talking about.

16

L’AJ is for court proceedings for indigent persons. I think you are referring to legal protection insurance.

17

@Dark.Age
Hello Dark Age, I wanted to know if you had more details about the content of the letter your lawyer sent to Vinted.

I am currently in a very similar situation and I am considering using the same procedure. If you don’t mind, could you possibly share the letter, masking personal information of course?

Otherwise, if you could simply tell me what laws or legal grounds were used, as well as the main arguments put forward by your lawyer, that would already be very useful.

Thank you very much!

18

Hello, my lawyer, in the email he sent to Vinted, simply pointed out that the perfume Hello, my lawyer simply indicated in the email he sent to Vinted that the perfume I was seeing was new and not second-hand, contrary to what Vinted claimed, and that they should unblock the account.

The account was unblocked after two days. Kind regards, Luca