Hello Esther,
I completely understand your situation, especially with the contradictory messages you’ve received (illicit activity, violation of Terms and Conditions, poorly packaged parcel, 2-day deadline expired, etc.). The simplest approach is for you to start with a single, clear, and factual text that you can use both in the Help Center and, if you wish, by email (including to legal@vinted.fr).
Here is a proposed text adapted to your case, which you can complete with your parcel and transaction references:
Template Text to Adapt
Subject: Dispute of permanent account blocking and refusal of compensation – request for precise explanations and reassessment of my case
I am a user of the Vinted platform under the username [your username, e.g., esther.duval80], associated with the email address [your Vinted email].
My account was permanently blocked for « suspicion of identified illicit activity, » then for « illicit activity, » without you ever providing me with a precise explanation. At the same time, several transactions related to lost parcels were finalized or manually canceled to my detriment, even though the carrier confirmed the loss of the parcels and compensated you.
The facts are as follows:
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For each of the parcels concerned ([list: tracking number, date, amount…]):
– I packaged the items correctly and took photos of the parcels before shipping;
– I dropped off the parcels at a Pickup Point equipped with a video surveillance camera;
– the carrier subsequently confirmed in writing the loss of the parcels.
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Despite this confirmation:
– some orders were finalized or marked as « Everything is OK, » even though the parcels were never delivered;
– other transactions were canceled with a full refund to the buyer;
– in all cases, I received no compensation, even though I am not responsible for the loss of the parcels.
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To justify this refusal of compensation and the blocking of my account, I was successively presented with:
– a « suspicion of identified illicit activity, » then « illicit activity » in connection with your General Terms and Conditions, without concrete details;
– an alleged non-compliant packaging, without your services ever asking me for the photos of the parcels that I offered to provide;
– exceeding the 2-day deadline after the « Delivered » status, even though the parcels were actually lost.
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Access to my conversations was blocked, and my help requests were automatically closed after each dispute opened, which now prevents me from properly tracking my cases and responding.
I formally dispute having engaged in any illicit or fraudulent activity on your platform. I have respected your rules, shipped the items in good faith, and the losses are exclusively attributable to the carrier, who, moreover, compensated you.
Consequently, I request that you:
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Provide me with the precise, detailed, and individualized reasons for the permanent blocking of my account:
– what concrete facts are being held against me;
– on what evidence you base your classification of my activity as « illicit »;
– which clauses of your General Terms and Conditions were allegedly violated, and how.
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For each lost parcel, inform me:
– the decision made (transaction finalized/canceled, beneficiary of the refund);
– whether Vinted was indeed compensated by the carrier;
– for what reason you refuse to reimburse me for this compensation as an aggrieved seller.
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Conduct a complete reassessment of my case, including:
– the re-evaluation of the permanent account blocking measure;
– the regularization of the sums owed to me for the lost parcels, in light of the carrier’s confirmation of loss and my lack of fault.
To date, your responses remain general and contradictory (« illicit activity, » « violation of general terms, » « poorly packaged parcel, » 2-day deadline expired), with no clear link to specific facts or to the evidence I have (photos of the parcels, proof of deposit, written confirmation from the carrier).
I would appreciate it if you would provide me with a written, clear, and reasoned response within a reasonable timeframe. I remain available to resubmit the photos of the parcels, the carrier’s documents, and any other relevant documents for the examination of my case.
[First Name LAST NAME]
[Postal Address]
[Email Address linked to Vinted account]
[Vinted Username]
