Hello,
I searched in advance to see if a topic already existed.
I sent a package to Italy and despite several reminders, the buyer did not collect their package.
They only replied to me on the last day they could collect it, and of course, they didn’t collect it.
In short, it was returned to me, and I have sent messages to support very, very often.
Each time I was told that I had to wait 25 days.
I admit I didn’t see that I could collect it and I never received any messages from Vinted (like when you’re a buyer).
I waited for the 25-day period (May 21st), and then I was told that my package had been available since May 5th and that since I hadn’t collected it, it was no longer available, and it was the 8th day, so they could no longer contact the carrier.
I am very angry and disappointed, but I have had no positive feedback, nor even the address where I should have collected it… who could I contact?
Has anyone had this happen to them?
Thank you very much…