Hello,
My son bought items from a professional seller on Vinted via Chronopost. The Chronopost arrived, but when we opened the locker, there was no package. A claim was sent to Vinted, who told us that the Chronopost had arrived, so the seller had been paid. I called Chronopost, and they told me to call Vinted, and according to Vinted, my son received his package. He has just lost €54.41… What can be done to be heard and at least get his money back?
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Hello,
Did you insist with Vinted? Did you open a dispute with a photo showing an empty locker?
Hello 
Yes, we sent everything
They said to check with Chronopost, which we have already done. So the seller has been paid and we have nothing. 50 euros lost
Did you also insist with Chronopost? I don’t know the compensation amount in that case with them, but you have to be quite patient and insist regularly with the carrier sometimes 
Yes, yes, it redirects us directly to Vinted.
Aren’t there any CCTV cameras above the locker? There are some on those in my area, maybe that would make it possible to see something?
Normally yes, but they don’t want to do anything. We sent everything to the DGCCRF.