Lost coli, how does it happen?

Vinted Problems
1

Hello, I have an issue with a package I sent. After going through all the steps, I think it might be considered lost this time. As this is the first time this will happen to me, I have a few questions:

  • Does Vinted conduct its own investigation to find out where it is? (Mondial Relay is already conducting an investigation.)
  • How does the refund process work? From what I’ve seen, it goes up to €25, is that correct?
  • Will this trigger a negative review?

Thank you in advance :cherry_blossom:

2

Good evening!

  • Vinted often waits for the carrier’s response but does not conduct a double investigation.
  • Reimbursement is up to €500 in case of package loss. It all depends on your transaction.
  • This does not trigger a review.
    Don’t hesitate if you have other questions,
    Good evening!
2 Likes
3

Thank you Lucile, the issue is resolved.
Have a nice day :cherry_blossom:

2 Likes
4

Great news!

1 Like
5

Hello @Nath how was the issue resolved? Was the package found?

This could help people who read you :slight_smile:

6

Hello @Clement, no, the package is currently untraceable, but Vinted has canceled the transaction and I have automatically received a full refund of €32 for my item.

1 Like
7

Ok, it’s reassuring to know that the « lost package » insurance works!