Hello,
For the past two days now, Vinted has permanently blocked my account for violating the general terms of use (selling a service with small, round-tipped, non-sharp knives, therefore accepted in the T&Cs).
I had several sales in progress, so a good amount of money pending. I could see messages, the progress of the packages, as well as my wallet. And since yesterday morning, nothing more, it’s as if I had logged out. I try to log back in with my email address and password, and it tells me that my username or password is incorrect, and since then it’s impossible to access my messages, my wallet, impossible to log in. I sent an email to legal@vinted.fr, legal@vinted.com.
Of course, for the moment, no response other than « Please be patient. We will respond to you. »
What worries me is that I no longer know where my packages are, where my money is. When customers receive their packages, what will happen?
Have you ever had this case and how can we get out of it? I specify that I am a professional seller on Vinted, with 3700 5-star reviews and 700 followers.
Thank you in advance for your help. I admit that I am very anxious about this situation because in reality Vinted does whatever it wants, however it wants, and we are behind our screens with no power 