Hello, Vinted blocked my account for counterfeiting. It turns out that I had made some sales just before being blocked. I received an email today indicating that a buyer had opened a dispute for one of my sales. Since my account is blocked, I cannot access my messages to investigate and resolve this dispute. Vinted customer service is not responding to me. Has anyone else ever been in this situation?
Personally, I just had my account blocked, but I have a link to my messaging and my wallet… Weird?
I had read somewhere that you can make a request to Vinted and after identity verification, they can unblock your access to messaging?
Anyway, an appeal must be made for the « counterfeit » block (because I imagine you don’t do that)
I’ve been sending messages to customer support every day for two weeks to recover my other blocked account, but nothing has worked… Given the timescales, if there’s a dispute, I definitely won’t have time to deal with it.
Have you tried from another email address that isn’t linked to your Vinted account? It seems Vinted blocks emails coming from blocked accounts.
No, I haven’t tried that yet. Thanks for the advice, I’ll give it a go!
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