Sorry in advance that my first message on this forum is a request for help… despite frequent consultations of this one, I am not a big fan. Maybe I will become one…
I was permanently banned this morning… for illicit activity…..
I am a seller on Vinted, and I also buy.
I am into decoration, mainly lighting.
I was blocked this morning permanently, for illicit activity identified on my account.
If I understood correctly, I am at the top of the top bans…
I have notified customer service, but apparently, after a second review, they are kicking me off the platform… 500 euros in orders not sent, about thirty purchases arriving… no way to manage all of this.
I am simply lost, I don’t understand, I am following the rules. Everyone is satisfied… have you ever seen this?
It is true that I did very well in the last 10 days, since the start of the school year, I made a nice profit so far. Could this be the reason? They have never sent me the famous message to switch to pro.
Does it happen to you often to receive broken items and get a refund as you said!?
No doubt the ban is due to that, an accumulation of claims and they ended up thinking that your profile was suspicious. The majority of platforms do that now, even Amazon, if there are too many claims, they can think that you are a scammer and therefore ban you.
Many sell items that interest me, but they are sometimes fragile.
I always ask if they are able to send them. Sometimes they arrive broken, so of course I won’t keep the item, so I am forced to open a dispute.
The problem is that most of the time I am the one who gets refunded and the seller gets nothing. So sometimes even if it’s a little broken, I keep it and say nothing because I don’t think it’s fair and it creates conflict.
Yes, but in that case they will have to prove it because I am a fairly large buyer on Vinted and if they ban me properly, I will not leave it at that. I currently have about forty transactions in progress with which I can no longer communicate…
Yes, yes, of course, the problem doesn’t come from you.
But Vinted, like other platforms, is automated… they notice that you often make claims on a high percentage of transactions, so they put your profile at risk and eventually ban you, even if it’s not your fault. They don’t care; they see the number of « disputes… »
I agree with you, I suspect that logic is also there… but it’s not my fault. I was stupid, I should have had a purchase account and a sales account because this puts me in a bind
They just got back to me… a generic response saying they had already reviewed my case a second time and that the matter was closed.
No justification, I don’t know why they banned me.
Despite my emails mentioning the DGCCRF, CEC, and consumer mediation. The fact that I have a large sum pending and no access to my conversations with ongoing transactions.
I’m switching to harassment mode, I saw that some people had won their case by operating this way, anyway, it’s all I have left.
