I sold a vintage Louis Vuitton Monceau bag on Vinted to a member named Mellgina, a real scammer. The bag was authenticated by Vinted’s services, found to be compliant with the description, and then validated. Once Mellgina received the bag, she tore the side and then filed a false dispute. I had more than fifteen photos and had clearly stated that the interior pocket of the bag was sticky, which is a known issue with all vintage Monceau bags; connoisseurs know this. Thinking I was offering a €40 deduction from the €400 because the text was incomprehensible, she took advantage of it to validate the purchase of the bag for €40 instead of €400, and then blocked me. I contacted Vinted to explain that it was for a discount, but they refused to listen and sided with the dishonest buyer. Therefore, their expert service has no value despite their authentication, because even dishonest buyers are protected. If this member Mellgina had nothing to reproach herself for, she wouldn’t have blocked me. More and more thieving and dishonest buyers on Vinted.
You made a mistake during the transaction: you offered her the bag for €40. She accepted. Vinted cannot do anything, since you accepted.
I wanted to correct it but it was impossible. I contacted the buyer immediately, she blocked me straight away. She removed her photo, she was dishonest. How many times have I received Vinted items that were not intended for me and that I honestly returned to the sellers?
OK, but there’s no scam, contrary to what your title suggests. By making a mistake, you basically gave her the bag. She could have given you the money back, but she wasn’t obligated to do so either, and Vinted is absolutely not at fault in this matter.
Is the buyer acting in bad faith, is that correct? She tore up my bag to report a false dispute. This is a trick some buyers use on Vinted because sellers are not protected. Anyway, it’s done. Now I will systematically request the simple return of my items in case of a false dispute and report any damage caused by the dishonest buyer.
« She ripped my bag to signal a fake dispute. »
Ripping a « real » Vuitton to signal a fake dispute and get 40 euros back is hard to believe. When you saw that the bag was going for 40 euros due to an error, you should have canceled the sale, even if it meant receiving a bad rating, which wasn’t a big deal. Vinted can’t do anything for you. You’ll have to accept it.
The bag was authentic and validated as compliant by Vinted. She received the bag, then tore the stitching and reported it by sending a photo to Vinted. The sale was suspended. Reading the first problem resolution, I understood I could offer her a discount, which
There is something I don’t understand, could you perhaps enlighten us???
You have 800 reviews, so you’ve made 800 sales, so normally experienced?? No?
And you confuse €400 and €40, believing you’re offering a discount?
Okay, let’s say it happens to make mistakes…
And then…
You confirm the purchase of your bag for €40, without canceling it? 
Worse…
You pack it carefully… and you still send it?
Without thinking for a single moment… « but I’m not letting go of my €40 Louis Vuitton bag! »
No no, you send it to the buyer… it’s a gift…
Okay, just there, you have a good heart… okay!
Then, the buyer receives the bag for €40 instead of €400, and instead of staying quiet… jumping for joy at having a sublime bag and quickly validating the transaction…
Well, no…
She goes to the trouble of filing a dispute with you… by tearing a bag herself (in good condition and valuable) to then get €40 back??
She ends up with a valuable bag (torn… she did it herself in a rage!)… and which is now worthless…
There are things I don’t understand here… 
What a scammer this girl is though…
I had accepted the offer of the bag for €400, which was approved as compliant by Vinted’s quality control service. Once she received the bag, she initiated a dispute, claiming the bag was completely torn by cutting the side seams, and then she took a close-up photo. Vinted offers solutions for disputes; I chose the first one, which said that « the seller could offer a discount. » So I proposed a €40 discount on the €400. My mistake, the message actually said that I should offer a new price as a reduction. Their text is not understandable. Anyway, in the same second, I received the €40 transfer for the sale of my bag. I immediately contacted Vinted because after approving the €40, the buyer blocked me and kept the bag. Vinted told me to sort it out with the buyer, but she ignored my messages and then blocked me. That’s the kind of buyer you find on Vinted.
It’s clear that Vinted doesn’t offer much guarantee, for both the buyer and the seller.
Overall, it goes pretty well, so you can sell with peace of mind, but the question arises when you buy or sell an item for several hundred euros.
Is it worth taking the risk, or is it better to sell on Vestiaire Collective, for example, which takes a higher commission but at the same time offers more guarantees?
What do you think?
I think I’m going to stop selling my luxury items on Vinted. Vestiaire Collective guarantees more security.
In any case, thank you for your message, I hadn’t noticed that Vinted’s verification service only checks authenticity and not condition, unlike Vestiaire Collective’s. That’s an important point.
