Hello everyone, new here. I just discovered what Vinted’s buyer protection policy entailed for sellers and the environment regarding buyers who do not collect their packages.
The problem seems recurrent for conscientious sellers with no sanctions for negligent and disrespectful buyers.
I have therefore written the following email to legal@vinted.fr and I invite all sellers who have encountered this problem to do the same.
The case of my email being sent to the legal department seems to be problematic for them to handle as it has been two weeks since I have been waiting for their response, and I have requested compensation for the expenses and wasted time incurred by these buyers who deliberately do not collect their packages within the deadlines. The @legal.vinted.fr team, as well as Vinted support, insinuate that I have to wait 120 hours, that their system is encountering a bug, etc., and that I should continue to wait for a response to my case reported two weeks ago…
Here is the email in question and tell me what you think about improving seller protection.
Here is the email
Subject: Important Complaint – Financial, Logistical, and Ecological Impact of Packages Not Collected by Buyers (Seller Protection)
Hello Vinted Team,
I am writing to you today to report a recurring and deeply unfair problem that significantly penalizes sellers in your community: buyers who do not collect their packages from pickup points.
As a serious seller, I scrupulously adhere to the rules: careful preparation, fast shipping, courteous communication, and advantageous offers. Yet, I systematically suffer the consequences of the negligence of some buyers, without any concrete sanctions being applied to them.
Here are the major impacts of this situation:
A system running on empty: In principle, if all buyers acted this way, the platform would be running completely empty. Thousands of packages would transit daily for nothing, generating unnecessary workload for carriers and a monumental waste of time for sellers, without any final transaction being made.
Financial and logistical damage: For each return, I lose time and money on travel expenses to drop off, then pick up my item again. In the current situation, I am even forced to change my personal schedule and cancel my vacation plans to be present to retrieve the returned package before it is sent back again.
Injustice of the current system: The negligent buyer is fully refunded (item price AND shipping costs). Their only « sanction » is an automatic negative review, which is negligible compared to the damage suffered by the seller.
Aberrant ecological and financial impact: This system encourages considerable carbon waste. The carrier makes a complete round trip for nothing, and these unnecessary transport costs are refunded to the disrespectful buyer.
My requests for system evolution:
For « Seller Protection » to finally live up to its name, I ask that Vinted study and implement the following solutions:
Non-reimbursement of shipping costs: If a package is not collected within the deadlines due to the buyer’s fault, the shipping and return costs must remain their responsibility.
Implementation of compensatory compensation for the seller: The seller should receive compensation calculated on a percentage of the sale amount. This compensation must cover the actual expenses incurred at a loss by the seller for shipping: packaging materials (box, envelope, bubble wrap, tape) and travel expenses to the pickup point (gas, bus/metro ticket).
Ecological and ethical responsibility: Financially punishing this behavior would encourage buyers to be more eco-responsible, respect sellers’ work, and collect their packages on time.
The current system is completely unbalanced to the detriment of sellers who keep your platform alive. I expect your support to propose a solution or a gesture for this specific case, and for this complaint to be forwarded to your product team.
Under the guise of communication focused on second-hand, circularity, and preserving the planet, Vinted is engaging in blatant « greenwashing. » By refusing to hold negligent buyers financially accountable, your platform actively encourages the multiplication of completely unnecessary transport journeys. Thousands of trucks travel empty daily to deliver and then return unclaimed items, generating a disastrous carbon footprint and aberrant logistical waste. It must be noted that Vinted’s eco-responsible charter stops where your profits begin: you prefer to turn a blind eye to this ecological disaster to preserve your transaction volume and not upset the buyer, even if it means shifting the environmental effort and cost onto sellers and the planet.
I look forward to your response and real consideration of this issue.
Sincerely,
Sent from Outlook for iOS
. Or has that changed recently?
