Hello, would it be possible to compile statistics on the problems we are experiencing with carriers? Today I have a problem with Vinted go; no updates since October 31st, shipped on October 20th. I tend to think that for Vinted go it’s due to a lack of lockers, but you never really know the reason.
For the moment, I have fewer problems with Mondial Relay, except recently where the shopkeeper who had received the package was ordered to send it back to me (Problem resolved after a lot of annoyance).
As far as I’m concerned, I have a professional account on several platforms, so I ship a four-figure number of packages annually:
Mondial Relais: less than 1% of issues
Shop2shop (Chronopost): less than 1% of issues
Colissimo: only one issue in 2024/2025
Relais Colis: only one issue in 2024/2025, but it’s less common, so perhaps not a very valid statistic
Vinted Go: in 2024, I had about 10% of issues, but in 2025 it’s going better, I haven’t calculated precisely but it should be around 5%
Also, for Vinted Go, I’ve made a few adjustments to improve things. Firstly, I prioritize drop-offs at relay points because it avoids the « empty locker » issue since the package is manually scanned by a shopkeeper. So, I’ve never had any refund issues when a package is lost. Secondly, you need to be careful with locker deliveries, checking that the package will actually fit in the lockers, as many problems can arise from that. And when it’s too big, I ask the customer if they chose a locker or a relay point and ask them to change the delivery method if it’s a locker.
Another thing I’ve noticed on my end, though it’s hard to verify, is that issues vary depending on the platform. Almost all of my problems are on Vinted, and I very rarely have any on LBC and absolutely none on eBay. Of course, Vinted is the platform that generates the most shipments, so it’s normal for the probability of an issue to be higher. But if I applied the same ratio to other platforms, I should have many more problems there (whereas they are very rare).
I just dropped off a package at a pickup point (Meudon, south of Paris). The guy tells me that all the lockers are full and that they are asking them to take their packages, so the pickup point is also full. And as he says, we haven’t even reached the peak season yet. He advises avoiding the lockers.
Yes, they closed some, but there are still quite a few left near me, and generally, the « bigger » ones remained, so those are the ones I used to go to.
The very small ones (like the small tobacco shop), either it was difficult to park, or there were issues with the capacity to take packages (like when I arrive with a full car and large packages), so I prefer substantial relay points.
Curiously, I have less confidence in drop-off points than in lockers. I think I’ve mentioned it before. The staff at drop-off points handle a lot of packages, and having seen it when the truck arrived, I didn’t like what I saw. The truck delivers a very large tied-up bag, and the guys at the drop-off point dump it on the ground, shaking it so everything falls out. Or they toss the packages into the bag, basketball-style… In other words, there’s breakage…
And there’s this drop-off point that stopped storing outgoing packages in the back of the store, perhaps due to lack of space, perhaps to save time with packages near the door when the truck arrives. Nothing prevents a malicious person from taking one as they pass by…
When you have a package that comes from Holland and has been going from locker to locker for 5 weeks (and in municipalities other than mine) because there is no more space; and they announce that they are unable to deliver it, there is a high probability that it will be returned in pieces to the sender, especially since it is a ceramic. In this case, I would have frankly preferred the Relay Point that I know, where they have all the dedicated space since it is their specialty (Le Monde du Colis).
Having already witnessed several locker emptying events, I can guarantee you it might not be more reassuring. I’ve seen a few boxes take nosedives
The problem with lockers is mainly when they are full during peak periods or in high-density population areas, and the carrier takes the package for a ride or drops it randomly at a pickup point. This increases the risk of lost or undelivered packages.
And then for Vinted Go, there’s the issue of an empty locker which cannot happen at a pickup point since the package is scanned by a person.
This is not statistics on the issues, but you can now visualize the most frequent carriers on your sales via Clemz.app analysis… It gives you an idea.
I talk about it here: Nouvelles analyses sur Clemz.app 📊
Hello, for my part in 2 years and more than 500 packages sent.
3/4 via Mondial Relay, I post in lockers except for the largest ones that don’t fit, so about 80% in lockers, no problem with lockers, one problem with a relay point where the package disappeared. Sometimes with Mondial Relay, customers didn’t receive the pickup notification so it was returned to me, but it’s the same whether it’s in a locker or a relay point.
The rest is half Colissimo, half Shop to Shop.
Shop to Shop: no problems except when the customer doesn’t pick up the package and it’s sent back to me. It happened to me today, luckily I checked, I had received neither email nor SMS, the first time this has happened to me out of about ten returns.
Colissimo: no problems, sometimes delivery delays but rarely.
Regarding breakage, I haven’t really had any breakage except abroad when it travels far.
Relais Colis, Vinted Go never used.
Regarding the closure of relay points, for me living in the countryside, it matters a lot for large packages, a 20-minute drive to the nearest Mondial Relay point which has closed
I was able to do it last week, on the other hand, we agree that we cannot avoid having Vinted Go as a delivery method. In my area, the lockers are often full even outside of the Christmas period, and I have a shop owner near my home who is closing at the end of the year and will reopen in January… I’m starting to understand why…
