Offer accepted by my clients - unable to buy? what's going on?

Vinted Problems
1

Hello Everyone! HELP

I have two clients (1 in the Netherlands and 1 in Italy): they made me offers that I accepted without any problem. Now when they want to buy, the buy button has disappeared. What is happening? Since yesterday evening, October 20th. Thank you for your feedback!

2

This sometimes happens when there are no carriers proposed for the buyers in question.
No carrier available, therefore no possibility to buy.
Tell them to try again the next day or the day after, sometimes the carrier reappears, especially Mondial Relay.

1 Like
3

In my area, there have been no transporters available for 6 months, so I no longer buy anything. I reported the case to Vinted, who don’t understand anything and give irrelevant answers.

4

6 months without any carrier?
Do you live on top of the Mountain?

5

No, I don’t live on top of a mountain, and I have about a dozen drop-off points around me, either Mondial Relay or Chronopost, and they always send me to another department. Vinted’s bots might not know what a French department is.

6

Just for a test…
Have you tried changing your postal address on your account to a dummy address?
Validate
Then, put back the correct address?

Another question, have you made visible the city your account is registered in?

7

Thanks Aco - I’ll try to change the postal address. I’m not including the city. I don’t want to do a personal handover anyway.

8

Thanks for the info, I didn’t know that.

1 Like
9

I indicated the city because there is a possibility of not displaying it on the profile. We’ll see if that makes any difference. Thank you.

1 Like
10

Perhaps that’s why it’s not suggesting a drop-off point.
If you don’t enter the city, the algorithm will assume that you might not have a drop-off point at « 0 Â».

By entering the city, you are absolutely not obligated to accept a hand-to-hand delivery, far from it.
You can still indicate it, precisely for Vinted’s « Nono Â» so that it can find the nearest drop-off points corresponding to the city indicated.

You can easily enter the neighboring city, or the one where you would be willing to go to pick up or drop off.

For example, enter the city where you usually drop off at a pick-up point.

11

Try making a purchase, without validating it, to see if it now gives you nearby relays…