Hello, I would like to know approximately how long a dispute on Vinted takes? I have a buyer trying to scam me by showing a broken phone of a different brand in the unboxing video. Vinted told me 48 hours but it’s already been over a week. Do you also advise me to file a complaint with the police and FEVIDA in the meantime, or should I wait for the dispute to end, as it might be detrimental to me? Knowing that I have the video of my packaging (from start to finish with weighing at the end of the package), I also have a screenshot of a previous negative review of the scammer, he had already scammed another user and I have a screenshot of the shipping label, he had put fake first and last names on the Mondial Relay locker label. Thank you in advance for your help.
It took two months in a recent case. And even then, the initial intervention was following a report of insults. I was recommended to block the person, I pointed out that I couldn’t because a sale was in progress, and it was only then that the human I was writing to looked at the dispute. Asking me for about ten pieces of evidence, which I didn’t have, which gave them an excuse to close the dispute in my favor.