Hello everyone,
I don’t know if you are aware, but Mondial Relay has announced the closure of nearly 11,000 Mondial Relay points. Only from merchants, of course, for the benefit of lockers. This has already started and will continue in the coming weeks.
As many professionals know, lockers are far from adequate when it comes to large-format packages, regardless of weight.
As a result, this is likely to lead to a drop in sales if we can no longer favorably respond to buyers’ choices regarding delivery service.
In short, a catastrophic idea, taken without consulting users.
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For my part, I had finally started selling a little again between the end of January and February, but now it’s 0 sales again for weeks, and I think this big Mondial Relay change has something to do with it. I’ve seen many people say they could no longer choose a pickup point near their home, even though it’s still indicated on their site.
As for the shopkeepers, there has been consternation since they received the letter from Mondial Relay breaking the partnership. It is just as consternating for us users. MR is certainly looking to save money, or rather put more in their pockets, since that’s the trend.
So yes, it’s a catastrophic idea, and once again, we are the turkeys of the farce, presented with a fait accompli without having our say.
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Well, all that’s left is to uncheck Mondial Relay in the delivery provider « choices ».
Not to mention the advertisements directly added to the shipping labels… nice for printer ink consumption, the planet, etc., etc…
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We can no longer uncheck Mondial Relay in Vinted for quite some time.
Otherwise yes, if there are no more relay points, it will cause me problems for some bulky packages (especially the width of the lockers which is a problem). Besides, I was lucky enough to have a relay point that offers all the most common services (MR, Chrono, La Poste and Vinted Go) and where I can park in front of the door to unload. So it would suit me if they were maintained.
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This is a disaster in the long term, I think, unless they put in much larger lockers!
We should make complaints on the Mondial Relay website about this.
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Hello everyone,
I contacted Mondial Relay to find out more. Here is the response received this morning:
"We thank you for your interest in us.
Further to your request, we wish to reassure you that the Relais points will still be available. We are currently restructuring our Relais/locker network. We currently have a network of 11,000 Relais points in France, we are closing a minority of these Relais points."
To be continued!
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Besides, Vinted is also doing it, my drop-off point was squeezed out overnight. There aren’t many drop-off points anyway.
Supposedly they weren’t working enough, yet they have piles of packages everywhere, they don’t get it.
Nothing to do with Mondial Relay (or very little), but on Insta, I also saw a post from a merchant who is stopping Vinted go (she’s not really stopping, it’s just that Vinted ended her contract), same story as Mondial Relay, deleting Vinted go pickup points to replace them with lockers
My Vinted Go locker near my home closed precisely because there weren’t enough returns. The delivery person sometimes came for fewer than 10 packages in a week, so they decided to close it. Go figure!
Hello Valentin,
This is indeed unrelated to the initial topic, feel free to create a separate post in such cases.
Thank you 
It’s a private company, it does as it pleases, and above all acts in what it considers its interest, namely making a profit, making it profitable, all that.
They might find themselves with fewer drop-off points, especially in rural areas, with little traffic, long journeys, and certainly a much higher transport cost per package. Lockers are an alternative, but they will manage them as they see fit, with less human involvement, and won’t put them everywhere; it’s not possible anyway.
People in the countryside, remote areas, those who won’t buy in town because it’s too far, will be penalized.
As for size, it’s a problem for sellers, but for them, I think it will work out for the best; the largest packages are obviously much less profitable, even if the transport price paid is a bit higher.
So no, it’s not a catastrophic idea, for them. And they act for themselves, which is normal. Like a factory closure that will relocate to earn more. Now, if Mondial receives public aid etc., then it becomes much less moral, but morality and capitalism… 
Most people complained about La Poste when it was public.
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certainly, but the problem is the same as with Vinted Go: the service is imposed.
If we could configure our shipments and, for example, impose Chronopost for bulky packages, I would have no problem with them doing what they want. But we already have to fight with customers for Vinted Go, if we also have to fight with MR it will be hell.
In fact, the problem is that many people do not understand that sending a package that is 50 cm wide with a service that offers lockers that are 30 cm is not a good idea 
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What percentage of Mondial Relay points does this represent, please?
Capital cares nothing for women and men; profit guides its actions.
Actually, the problem is that many people don’t understand that sending a package that is 50 cm wide with
There has been a lot of media coverage about Mondial Relay’s move from shops to lockers, but has anyone seen how much additional profit Mondial Relay will generate from this?
We know the amounts paid to shops: 30 cents per package, so 60 cents in total (one shop at the start, one at the end). I’m curious to know how much MR and others estimate the cost of the lockers to be (investment, installation, maintenance).
Amazon also wanted to deploy lockers, but it didn’t really take off.
Oh, but I have no problem shipping, it’s the buyer who has a problem receiving. I’m in an urban area so I’ll always have a pickup point. It’s more in the countryside that it’s going to be complicated. The problem mainly comes from Vinted, which doesn’t allow any shipping configuration. It should be possible to configure what can go in a locker or not.
The worst is Vinted Go, I don’t bother anymore, I send and they sort it out. that you can’t configure it. But it makes no sense to impose this transport on categories like toys where the vast majority of packages cannot fit in their lockers.
So where? since it’s a problem related to the carrier and not the platform. Whether it’s LBC, eBay, Beebs, etc… it’s exactly the same. And these are packages that are within the dimensions given by the carrier.
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or? where you can choose a carrier that doesn’t use a locker and where you can send without it being a problem.
For example, on eBay, you can choose your carriers, an example like this: Colissimo. You won’t be restricted by size. And eBay doesn’t impose anything on you. Not even the price.
If it’s the platform that imposes carriers that don’t fit what you’re sending.
Yes, I understand, but as a seller, you must legally ensure that your shipment arrives. The buyer has nothing to do with it. And if they can’t pick it up, you should refund them, have a return, relist, a lot of unnecessary work, and customers who will hold you responsible, even if you did your job correctly with the constraints you have.
You contradict yourself:
« it makes no sense to impose this transport »
« since it’s a problem related to the carrier and not the platform »
Who imposes the carrier?
I think the delivery drivers/pick-up drivers must also struggle to earn a pittance.
The issue is the size of the locker boxes, right? And their limited number?
Yes, you will need to be able to configure it. But the more seller tools you put in place, the more expensive it is for the site, which is free for sellers.
Vinted was designed for clothes, lockers are made for clothes. Except they want to skim too much, I repeat, it’s a fundamental error that will tarnish the site. One bad experience and people don’t come back.
you contradict yourself:
« it makes no sense to impose this transport »
« since it’s a problem related to the carrier and not the platform »
these were two different paragraphs where I wasn’t talking about the same carrier. To clarify, Vinted Go is related to the platform that imposes its in-house transport, even though it’s unsuitable for certain categories (sending Playmobil boxes in 5cm high lockers really doesn’t work) and MR is related to the carrier that offers two delivery methods with different constraints but without the possibility of choosing before the purchase is made. But for now, there are still a lot of drop-off points, so it’s manageable, it’s more for the future that I’m worried.
Who imposes the carrier?
Vinted, which does not allow certain carriers to be deselected, particularly Vinted Go, which causes a lot of problems because it’s not suitable for certain categories. You probably aren’t affected because it’s a nightmare to manage, anyway, that’s why I don’t even bother with it anymore, I send it and if it comes back it’s no big deal. I waste much less time this way than by contacting buyers each time. In the end, most of the time it works, and sometimes there are a few hiccups but it’s tedious to manage when all it would take is to allow choice to solve quite a few problems.
Yes, it will be necessary to be able to configure. but the more seller tools you implement, the more expensive it is for the site, which is free for sellers.
yes, but I regularly dispute this argument of freeness. Whether the seller or the buyer pays makes absolutely no difference, the buyer will accept a final price that includes the commission. It’s a freeness that happens in the mind, I have to lower my price to take into account the commission the buyer pays. On the other hand, in the end, the fees are lower than on eBay, for example, and even lower than on other platforms.
Vinted was designed for clothes, the lockers are made for clothes. except they want to skim too much, I repeat, it’s a fundamental mistake, which will tarnish the site. one bad experience and people don’t come back.
The problem is that people want to buy on Vinted. This wasn’t supposed to be my platform originally, I was just forced to adapt. But when you’re used to truly professional platforms that provide all the tools to work, it’s quite difficult. So I completely agree, I would have much preferred Vinted to stick to clothes. Besides, quite a few colleagues from other established platforms that I’ve known for at least 10 years didn’t survive their move to Vinted, they left quickly.