Hello
I put a sweater up for sale and the ad was removed without me understanding why, then my account was permanently blocked and I don’t know why either.
I sent a request for an explanation via the appeal on Vinted, an automatic response telling me to wait 48 hours and it has now been 5 days with no response. So I don’t know what to do, since it is stated that if we send appeals again it slows down the response…
Do you have any idea what I can do?
Thanks in advance for your reply
hello, what type of sweater have you put on sale (model, condition, origin)
It was a sweater from the brand in extenso (Auchan) for 4 or 5 euros made of acrylic, indicated as being in very good condition!
Here is the photo and my message sent
Good evening, they also blocked my account permanently for no valid reason. There is a big wave of unjustified blockages right now, it’s a complete mess. Let’s hope everything gets back to normal quickly! I am also waiting for a response for my appeal… Good luck!
I think Vinted’s AI has completely lost its mind. It’s insane.
And above all, no answer…
Hello - Perhaps due to the poor quality of the photo. The camera’s shadow can be mistaken for a large spot if the AI decides so. Just move around the object to avoid shadows.
This is not the photo I put on the listing, it’s the one I sent to Vinted to make a claim. The one on the listing was perfect.
Their algorithm is really broken! It’s another intern developer who did whatever.
Account blocked for counterfeiting an Auchan sweater, better and better Vinted
Contact Vinted: Contacte-nous | Vinted
For years it’s been the same show, the worst customer service in the world, no answers, just copy-paste, incompetent people.
Thanks for the links
I will send them an email
Here is the response I received today following a new appeal
Oh really? Totally
Well, I’ll get to it…
Hooray! After 10 days, Vinted unlocked my account, apologizing for their mistake…
Great news!
And fortunately, given the reason for the block 
How did you do it? 
Yeah, we want to know!
Sorry for the late reply…
I sent an appeal (see screenshots), waited a few days, then followed up saying I still hadn’t received a response after 5 days, and the response told me to wait longer.
And after 9/10 days, finally a message telling me it was a mistake and apologies (all in English, because I had agreed to it to speed things up)
So there you go
Thank you again for coming back to keep us updated, I’m sure it gives hope to those in the same situation 
Hello Lucille
I just had my account blocked for an absurd reason without any warning, what should I do?
I still have sales in progress
It happened when I was on Yandex, which I had to restart several times by the way
Thank you for your feedback
Good evening,
I replied to you by email on this subject, directing you to this post. Do not hesitate to read the advice given above to get out of this situation. Worthy of Vinted 
Good luck
