Hello everyone
I am contacting you because I am encountering a problem
I made two separate sales on Vinted via Vinted Go
As I don’t have a printer, I print the labels directly at the terminal
Tired or whatever, I stick the same label twice on the two packages…
I am therefore in a serious dispute
Person « A » ordered books from me, person « B » ordered cards.
I sent the books first and the cards two days later
Person A received the cards but not the books…
Given that it is the same tracking number for both packages, will they also receive their books?
However, I raise a point, the machine did not recognize that the same tracking number was scanned twice…
So I asked the person who received the cards instead of the books to open a dispute so that they could send them back to me
I’m just worried about the book package which must be lost in transit right now…
I have accidentally pasted the same label twice. The fact that the VintedGo label consists only of a QR code and a number, without the recipient’s name or address, leads to this type of error more than with other carriers. No one unintentionally reads a number, whereas one reads a name, even unintentionally, which can raise a flag.
However, when I dropped off the second package at the locker, it blocked. I called support, who immediately pointed out the error and remotely opened the first locker for me. I took back my package and went home to check and correct the labels. I am therefore surprised that you were able to drop off both packages with the same label.
Afterwards, I also once intentionally sent a second package with the same label because I had put the wrong book in the first shipment. I then took advantage of the drop-off point near my home where, after scanning it, the person asked me to put the package in the bag myself. I had 2-3 new packages, and I surreptitiously added the one with the duplicate label (without it being scanned, which would have blocked it).
Well, this « new » package was delivered to its destination and picked up by the recipient. And the wrong one was returned to me. A small loophole in the system. It was Mondial Relay.